IT Manager

Description

The IT Manager is responsible for overseeing an organization’s technology infrastructure, ensuring systems run efficiently, securely, and align with business goals. This role manages IT staff, coordinates system upgrades, maintains networks, and implements technology solutions that support operations and growth. They are required to help all employees and subcontractors nationally and internationally.

JOB RESPONSIBILITIES 

/ Manage and oversee daily IT operations, including networks, servers, systems

/ Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.

/ Establishes and maintains network users, user environment, directories, and security.

/ Ensure timely resolution of helpdesk requests

/ Develops and communicates standards for use, operations, and security of network, personal computers, and data.

/ Communicates with other departments to report and resolve software, hardware, and operations problems.

/ Consults with department managers to develop system solutions consistent with organizational objectives.

/ Researches and evaluates new technologies.

/ Develop and manage IT annual budget

/ Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.

/ Plan and execute IT projects; system migrations, software implementations

/ Collects and analyzes network and memory utilization.

/ Develops and implements disaster recovery procedures.

/ Other duties as assigned.

Requirements

Knowledge, Skills, and Abilities:

/ To perform this job successfully, an individual should have knowledge of accounting software; Contact Management systems; Database software; Design software; Development software; Human Resource systems; Inventory software; Manufacturing software; Order processing systems; Project Management software.

Education and Experience:

/ Bachelor's degree (B. A.) from four-year College or University; and five or more years related experience and/or training; or equivalent combination of education and experience.

Certifications Preferred:

/ CompTIA Network+

/ CompTIA Security+

/ ITIL

/ Microsoft Certified: Azure Fundamentals (AZ-900)

/ Cisco CCNA/CCNP

/ CISSP

/ PMP

/ NCSP (NIST Cybersecurity Professional)

/ Microsoft 365 Certified: Fundamentals (MS-900)

Personal Skills/Attributes required for the Position:

/ Excellent verbal and written communication skills for both internal and external customers.

/ Leadership and team management with attention to details.

/ Ability to be proactive and manage time effectively to meet deadlines.

/ Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.

/ Ability to apply common sense understanding to carry out tasks.

/ Ability to deal with problems involving several concrete variables in standardized situations.

/ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Physical Demands:

/ The employee is regularly required to sit, stand, walk, bend, hear and talk.  

/ The employee is frequently required to use hands.  

/ The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.  

/ The employee must occasionally lift and/or move up to 25 pounds. 

/ Specific vision abilities required by this job include close vision, color vision, and depth perception.  

/ The work environment is an office setting with periodic need to visit the plant floor.  

/ This position may be required to work long hours extending into the weekends on some occasions.

/ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.