IT Manager

Company Overview

Pulmuone is a leading global food manufacturer known for its wholesome and sustainable products. Our mission is to create a healthier tomorrow – for people and the planet. Pulmuone brands include Nasoya, Wildwood, and Monterey Gourmet Foods, offering a wide variety of delicious products that are inspired by contemporary flavor palates and a healthy, sustainable lifestyle. Visit www.pulmuonefoodsusa.com to learn more about the company and brands.

We are seeking a hands-on IT Manager, to oversee our core technology. In this role, you will lead the planning, design, implementation, and maintenance of our network infrastructure across our facilities, including facility set up and physical security systems. Additionally, you will own the entire lifecycle of IT procurement, vendor relations, application maintenance, and digital asset management, while supervising local IT staff to ensure exceptional support for all employees.

Job Responsibilities:

Strategic IT Infrastructure and Operations

• End-to-End Management: Plan, develop, install, configure, maintain, support, document, and optimize all network, telephony, server, storage, and cloud device hardware and software to meet current and future business goals.

• Facility Readiness: Lead the end-to-end IT setup for new and current facilities, including structured cabling, server room design, and hardware deployment.
• Specialized Networking and Security: Design and optimize high-density wireless networks tailored for Distribution Centers/Warehouses and manage the deployment of IP-based CCTV networks.

• Risk and Mitigation: Identify operational risks, develop mitigation strategies, alternative solutions, and define critical paths to ensure business continuity.

• Headquarters and Intranet Alignment: Manage the company’s intranet (KWP) and coordinate directly with global headquarters regarding system migrations and broader IT-related operations.

Hands-on Support, Systems Maintenance and Applications

• Employee Support: Provide hands-on support for employees, including remote users, and oversee daily IT operations with the assistance of the IT helpdesk staff in each facility.
• Software Lifecycle Management: Manage upgrades, performance tuning, functionality enhancements, security, data validation, and general maintenance of application software and operating systems.

• Troubleshooting: Rapidly resolve server and software-related problems, ensuring user issues relative to all corporate software are handled in a timely manner.

• Escalation Management: Partner and work with external IT solutions providers for critical issues or advanced functions that cannot be supported internally.

Purchasing, Asset Management and Governance

• IT Procurement: Manage the evaluation, sourcing, and purchasing of all IT hardware (laptops, desktops, servers, switches, printers, and mobile devices).

• Asset and License Tracking: Maintain local hardware inventory, software licenses, and all systems documentation (such as checklists, procedures, playlists, and warranty information).

• Account Management: Act as the primary administrator for ISPs, internet domain registrations, and corporate SaaS accounts (e.g., Zoom, Adobe Creative Cloud, Microsoft 365).

Leadership and Project Execution

• Team Supervision: Mentor and provide clear operational direction to IT staff located across each facility.

• Ad-Hoc Projects: Assist with and execute ad-hoc IT operations-related projects assigned by leadership.

Skills/Qualifications:

• Bachelor’s degree in Computer Science or related field.
• Bilingual skills in Korean required.
• 5+ years’ experience in network administration, information systems and management of information systems.
• Experience with or knowledge of operating systems (Outlook 365, Active Directory, and other Windows-based systems), server, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Strong understanding of network protocols, VLANs, routing, and telephony systems.
• Proven experience deploying wireless networks in warehouses or distribution center environments
• Experience with server administration, storage systems and cloud device integration.
• Ability to develop and integrate metrics into projects and operations that clearly demonstrate the value of IT to the business.
• Ability to interact professionally with all organizational levels and proactively.
• Strong verbal and written communication skills.
• Ability to work and excel within a faced paced, dynamic work environment.
• This is a fully on-site position in our Buena Park office. Remote or hybrid work is not available. 

Pay Range: $100,000 - $110,000 per year

We offer competitive pay and benefits package, including health (~80% company paid) for employees and dependents, dental, vision, life insurance, long-term disability, company match 401K plan, generous PTO, and company holidays.

Pulmuone is a global distributed workforce in four countries. We are an Equal Opportunity Employer and embrace people with different experiences, strengths, and backgrounds, who share a passion for making a healthier tomorrow for people and the planet with wholesome foods.