IT Helpdesk Technician

Position Overview 

We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues. 

Key Responsibilities 

• Provide first-level technical support via phone, email, and ticketing systems 

• Troubleshoot and resolve issues related to: 

• PCs, printers, and peripheral devices 

• iPads and mobile devices 

• Payment terminals (Link 2500, Lane 7000) 

• Perform network troubleshooting including: 

• Wi-Fi connectivity 

• Routers and switches 

• ISP-related issues 

• Support store technologies including: 

• Security camera systems 

• IP-based safe locks 

• Smart thermostats 

• Accurately document issues, troubleshooting steps, and resolutions in the ticketing system 

• Escalate complex technical issues to senior IT staff or external vendors when necessary 

• Assist with new store setups, device provisioning, and technology rollouts 

• Collaborate with team members to ensure timely issue resolution and excellent customer support 

• Maintain professionalism and strong communication while handling high-volume support requests 

Requirements 

Required Skills & Qualifications 

• Basic knowledge of: 

• Computers and operating systems 

• Mobile devices and peripherals 

• Networking fundamentals 

• Strong problem-solving and troubleshooting skills 

• Excellent verbal and written communication skills 

• Ability to work efficiently in a fast-paced, high-volume support environment 

• Team-oriented mindset with a willingness to learn and grow 

• Strong attention to detail and organizational skills 

Preferred Qualifications 

• Previous helpdesk, call center, or customer service experience 

• Exposure to retail or multi-location IT support environments 

• Familiarity with ticketing systems and remote support tools 

• Understanding of basic networking concepts and hardware troubleshooting 

Position Overview 

We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues. 

Key Responsibilities 

• Provide first-level technical support via phone, email, and ticketing systems 

• Troubleshoot and resolve issues related to: 

• PCs, printers, and peripheral devices 

• iPads and mobile devices 

• Payment terminals (Link 2500, Lane 7000) 

• Perform network troubleshooting including: 

• Wi-Fi connectivity 

• Routers and switches 

• ISP-related issues 

• Support store technologies including: 

• Security camera systems 

• IP-based safe locks 

• Smart thermostats 

• Accurately document issues, troubleshooting steps, and resolutions in the ticketing system 

• Escalate complex technical issues to senior IT staff or external vendors when necessary 

• Assist with new store setups, device provisioning, and technology rollouts 

• Collaborate with team members to ensure timely issue resolution and excellent customer support 

• Maintain professionalism and strong communication while handling high-volume support requests 

Requirements 

Required Skills & Qualifications 

• Basic knowledge of: 

• Computers and operating systems 

• Mobile devices and peripherals 

• Networking fundamentals 

• Strong problem-solving and troubleshooting skills 

• Excellent verbal and written communication skills 

• Ability to work efficiently in a fast-paced, high-volume support environment 

• Team-oriented mindset with a willingness to learn and grow 

• Strong attention to detail and organizational skills 

Preferred Qualifications 

• Previous helpdesk, call center, or customer service experience 

• Exposure to retail or multi-location IT support environments 

• Familiarity with ticketing systems and remote support tools 

• Understanding of basic networking concepts and hardware troubleshooting