IT Helpdesk Support Technician

<p>This is a full-time, remote helpdesk position supporting 60–80 end users across multiple client accounts. You&#39;ll be handling day-to-day IT issues, onboarding new hires, and keeping everything running smoothly inside an Office 365 environment. The client will train you on their tools and processes, what they can&#39;t teach is reliability, communication, and the drive to own your work.</p> <h2 id="tasks">Tasks</h2> <ul> <li>Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals</li> <li>Setting up workstations and accounts for new hires at client sites</li> <li>Supporting Office 365 — Outlook, Teams, SharePoint, One</li> <li>DriveTroubleshooting printers, VPN, and authentication issues</li> <li>Keeping tickets, documentation, and asset records clean and up to date</li> <li>Occasional onsite visits when remote support isn&#39;t enough</li> </ul> <h2 id="requirements">Requirements</h2> <ul> <li>1–2 years of experience in IT support or a helpdesk role</li> <li>Fluent English — you&#39;ll be speaking directly with US-based clients in professional environments</li> <li>Familiar with Windows and Office 365 basics</li> <li>Chicago timezone aligned (CST), full-time availability</li> <li>Coachable, responsive, and takes ownership without being chased</li> <li>A+ or Microsoft 365 certifications are a plus, not a requirement</li> </ul>