Skip to content
Skip to content
Sysadmin Jobs
C

Help Desk Engineer

CST Technology Solutions

Location
Onsite (Ronkonkoma, New York)
Employment
Full-time
Level
Entry Level
Posted 2 days ago

About the Role

CST Technology Solutions is a growing Managed Service Provider seeking a customer-focused Help Desk Technician to provide technical assistance and troubleshooting across various platforms. This role is crucial for supporting internal teams and clients by ensuring systems run smoothly and users receive timely, professional support.

Skills

Windows OS Mac OS Microsoft 365 Active Directory Hardware Troubleshooting Software Troubleshooting Network Troubleshooting Ticketing Systems VPN Support Customer Service Problem Solving Communication Skills

Benefits

  • Health Benefits
  • 401(k)

Perks

  • Training and Advancement

Full job details

About Us:
CST Technology Solutions is a growing Managed Service Provider committed to delivering exceptional service and innovative solutions. We’re looking for a reliable, customer-focused Help Desk Technician to support our internal teams and clients by providing technical assistance and troubleshooting across a range of hardware and software platforms.

Position Summary:
The Help Desk Technician is the first line of support for users experiencing technical issues. This role requires strong communication skills, attention to detail, and the ability to diagnose and resolve problems efficiently. You’ll work closely with other IT staff to ensure systems are running smoothly and users are supported in a timely and professional manner.

Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

  • Diagnose and troubleshoot hardware, software, and network issues

  • Guide users through step-by-step solutions

  • Install, configure, and maintain computer systems and applications

  • Document issues and resolutions in the ticketing system

  • Escalate complex problems to the appropriate IT personnel

  • Maintain inventory of IT equipment and software licenses

  • Assist with onboarding and offboarding of users

  • Support remote users and troubleshoot VPN and connectivity issues

Requirements:

  • Proficiency with Windows and Mac operating systems

  • Knowledge of Microsoft 365, Active Directory, and common business applications

  • Strong problem-solving and communication skills

  • Ability to multitask and prioritize in a fast-paced environment

  • Customer service mindset

  • Formalized training / education a plus

Preferred Qualifications:

  • Experience with ticketing systems (e.g., Zendesk, Freshdesk, ConnectWise, etc.)

  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)

What We Offer:

  • Competitive compensation

  • Health Benefits

  • 401(k)

  • Opportunities for training and advancement

  • Supportive and collaborative work environment

Not the right fit?

Browse all IT & Infrastructure roles.

Browse all jobs