IT Helpdesk Support Specialist II
Asbury Automotive
- Location
- Onsite (Draper, UT · Sandy Springs, GA)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Asbury Automotive Group is a leading automotive retailer redefining the dealership model through technology and a guest-centric approach. This role provides essential IT helpdesk support, resolving technical issues for end-users across the organization.
Skills
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Plans
- Paid Pregnancy Leave
- Paid Parental Leave
- Health Savings Account
- Flex Spending Accounts
- Short-term Disability
- Long-term Disability
- Life Insurance
- 401k With Company Match
- Tuition Assistance
- Career Development
- Employee Assistance Program
- Employee Discounts
- Scholarship Awards
- Paid Volunteer Hours
- Employee Referral Bonus
- Weekly Pay
- Paid Holidays
- Paid Time Off
- Paid Training
Full job details
About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.
The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.
Key Responsibilities
- Respond to and resolve IT support tickets submitted through the help desk platform
- Provide technical support over the phone and through remote assistance tools
- Troubleshoot hardware, software, network, and application issues
- Escalate complex issues to appropriate IT teams when necessary
- Document troubleshooting steps and resolutions within the ticketing system
- Support user account administration and access management
- Assist with workstation deployments, upgrades, and technology rollouts
- Maintain a high level of customer service and professionalism
- Follow established service level agreements (SLAs) and support procedures
- Participate in ongoing IT projects and process improvements
Required Qualifications
- Minimum 3 years of professional IT support or Help Desk experience
- Strong troubleshooting and problem-solving skills
- Experience supporting Windows environments, Microsoft 365, and common business applications
- Experience working with ticket management systems
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service mindset and attention to detail
Preferred Qualifications
- Previous IT experience supporting an automotive dealership group or automotive retail organization
- Experience with Tekion dealership management systems
- Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
- Experience supporting enterprise applications and remote users
- Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus
Career Growth Opportunity
This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:
- Systems Administration
- Network Engineering
- Cybersecurity
- Cloud Technologies
- IT Operations
- Application Support
- IT Leadership
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member’s eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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