IT Help Desk Technician (Entry Level)
ESP Associates
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Life Insurance
- Disability Insurance
Perks
- Pet Insurance
- Volunteer Time Off
- Referral Bonuses
Skills
About the Role
ESP Associates, Inc. is seeking an IT Help Desk Technician in our Fort Mill, SC office. This is an excellent opportunity for an entry-level, service-oriented professional who is eager to learn and grow their career as part of a dynamic, collaborative IT team!
Responsibilities:
- Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions
- Helping configure, build, and deploy machines for new employees
- Providing support to remote ESP offices
Required Qualifications:
- Customer service attitude
- Good verbal and written communication skills
- Experience with laptops, workstations, cell phones, printing systems, and hardware trouble shooting
- Working knowledge of Windows 7, Windows 10, Microsoft Office, and Office 365
- Ability to work well in a highly collaborative, team setting
- Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates
- Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company’s driving (MVR) policy
Preferred:
- Experience with LAN/WAN support
- Knowledge of VPN access and large-scale plotting systems
- Experience with Microsoft Server 2016 and 2019 support
- Experience with Hyper-V software and/or VM software
- Associates Degree and/or 2+ years of experience in computer systems or corporate IT support
Physical Requirements:
- Capable of walking various terrains, including inclines and declines.
- Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations.
- Bending, Knelling, Twisting and Repetitive Lifting of 20lbs are required
Corporate Information:
ESP is a multi-discipline engineering design and consulting firm providing our clients with civil engineering, surveying, planning/landscape architecture, geosciences, environmental, subsurface utility engineering, and construction engineering inspection.
Through years of dedicated service to our clients, ESP has received a designation of 195 on the 2025 ENR Top 500 Design Firm rankings. For the firm's primary territory, the ENR Texas & Southeast Top Design Firms, ESP received a 2025 ranking of 52.
ESP offers an excellent employee benefits package including:
- Competitive compensation with yearly performance reviews and discretionary annual bonuses
- 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days)
- PTO (Paid Time Off) & 10 Paid Holidays
- VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date)
- Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days)
- Behavioral Medicine through Teladoc
- Short-Term Disability Insurance (Employer paid)
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Education Reimbursement Opportunities
- Flexible and Dependent Benefits Plan
- Referral Bonuses
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