About the role

Putnam County Hospital is seeking an experienced IT Help Desk Technician to provide technical support and maintain IT infrastructure within a critical access healthcare setting. The role focuses on troubleshooting hardware and software issues, managing user accounts, and ensuring network connectivity for hospital systems.

Skills

Active Directory Azure Identity Management Microsoft Office Windows 10 Windows 11 Remote Control Tools VPN RDP Citrix Microsoft Exchange Hardware Diagnostics Ticketing Systems Network Protocols Customer Service Troubleshooting

Full job details

Job Details: Level: Experienced, Job Location: PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN, Salary Range: Undisclosed, FT IT Help Desk Technician -Experience answering phone calls and emails regarding computer hardware and software problems. -Understanding of Active Directory, Azure, or Identity Management. - Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access. -Experience with Microsoft operating systems (i.e. Win10 & Win11). -Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.) -Experience using remote control tools to troubleshoot computer problems. -Installation and support of windows based printers and networking support. -Understanding of VPN, RDP, Citrix and other remote access tools. -Basic knowledge of Microsoft Exchange email system. -Hardware diagnostics and software installation/patching. -Experience with service desk ticketing systems. -Basic understanding of security best practices regarding IT Infrastructure. -Be able to escalate complex problems to tier1/Tier2 Engineers Qualifications: -Minimum of 2-5 years of experience as a Help Desk technician or equivalent. -Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi). -Strong communication and customer service skills. -Ability to be on-call 24/7 to support hospital systems Physical demands include: Must be able to remain in a stationary or sitting position for periods of time. Must be able to exchange accurate and detailed information when called upon.