IT System Administrator (Hybrid in Indianapolis, IN)

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. 

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

To support our continued growth and help solve our clients’ most challenging technology problems, we are looking for an experienced Systems Administrator to join our team in Indianapolis, Indiana.

In this role, you will administer and improve client technology environments spanning on-premises infrastructure, Microsoft cloud services, endpoint platforms, identity systems, and business-critical applications. You will work alongside service desk, engineering, security, automation, project, and client leadership teams to deliver secure, reliable, and well-managed technology solutions.

Your typical responsibilities will include:

• Own assigned operational responsibilities, escalations, and project commitments through completion, coordinating with the broader client team when additional expertise or support is needed.
• Serve as a trusted technical resource for clients by communicating clearly, understanding business impact, and delivering a consistently strong service experience.
• Administer and support Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Azure, virtualization platforms, storage, backup, and recovery technologies.
• Manage identity and access services, including user administration, group and role management, authentication policies, conditional access, and multifactor authentication.
• Support and improve endpoint management, patching, application deployment, system monitoring, and device security across client environments.
• Maintain core infrastructure services, including DNS, DHCP, Group Policy, certificates, file services, remote access, and other integrated systems.
• Monitor the health, availability, performance, and capacity of client systems and take proactive action to prevent or minimize service disruption.
• Investigate complex incidents, identify root causes, and implement sustainable solutions that reduce repeat issues.
• Evaluate and remediate infrastructure vulnerabilities in coordination with security and service delivery teams.
• Follow established incident, problem, change, and configuration management practices to protect client environments and ensure work is performed with appropriate planning and documentation.
• Identify opportunities to standardize, automate, and improve recurring administrative work using tools such as PowerShell and managed-services automation platforms.
• Maintain accurate client documentation, configurations, procedures, and knowledge articles.
• Provide clear and timely updates within service tickets, including troubleshooting performed, decisions made, client communications, resolution details, and next steps.
• Accurately record time and work activity to support client communication, service reporting, capacity planning, and operational accountability.
• Participate in an on-call rotation and provide after-hours support for critical incidents or planned changes when needed.
• Work collaboratively with technical and client-facing teams to deliver solutions aligned with each client’s operational and business needs.

Qualifications

We are looking for someone with:

• Must live in the Indianapolis, IN area and willing to work a hybrid schedule with 3 days/week onsite
• At least six years of experience in systems administration, infrastructure support, or a comparable technical role.
• Experience supporting multiple technology environments, preferably within a managed-services, consulting, or similarly client-focused organization.
• Strong analytical and troubleshooting skills, with the ability to work through complex or unfamiliar technical issues.
• A demonstrated ability to take ownership of incidents and assignments through resolution.
• Strong written and verbal communication skills, including the ability to explain technical issues, risks, and recommendations to audiences with varying levels of technical knowledge.
• A client-focused mindset with a strong sense of urgency, accountability, and attention to detail.
• The ability to prioritize competing responsibilities and work effectively across operational support, escalations, and project-based assignments.
• Experience working within established ticketing, documentation, change-management, and time-entry processes.
• A willingness to participate in an on-call rotation and provide occasional after-hours support.
• A Microsoft role-based certification, or an equivalent technical certification, is preferred.
• The ability to live within commuting distance of Indianapolis and work a hybrid schedule that currently includes three days per week onsite.
• Legal authorization to work in the United States for any employer without sponsorship.

Technical Experience

Qualified candidates should have experience in several of the following areas:

• Microsoft infrastructure: Windows Server, Active Directory, Group Policy, DNS, DHCP, certificate management, file services, and remote access.
• Cloud and identity: Microsoft Azure, Microsoft Entra ID, Microsoft 365 administration, Exchange Online, SharePoint Online, Teams, multifactor authentication, and conditional access.
• Virtualization and compute: VMware, Hyper-V, Azure Virtual Desktop, Remote Desktop Services, or comparable platforms.
• Endpoint management: Microsoft Intune, configuration policies, software deployment, operating system patching, device lifecycle management, and endpoint troubleshooting.
• Security: Identity protection, endpoint security, vulnerability remediation, email security, least-privilege administration, and security-policy implementation.
• Backup and recovery: Backup monitoring, recovery validation, business continuity, and disaster-recovery technologies.
• Networking: TCP/IP, routing, switching, wireless networking, firewalls, VPNs, VLANs, and network troubleshooting.
• Monitoring and management: Remote monitoring and management platforms, infrastructure monitoring, alert investigation, and system-health reporting.
• Automation: PowerShell scripting or other automation tools used to streamline administration, reporting, deployment, or remediation.
• IT service management: Incident, request, problem, and change management; service-level performance; client satisfaction; documentation; and knowledge management.

Additional Information

What It's Like to Work Here

At Resultant, we are driven by purpose—partnering with clients to take on their toughest challenges and creating outcomes that make a real difference. Success here means lasting impact, not just delivered projects. We work as collaborative experts, leaning into complexity with confidence and humility, asking smart questions, sharing ideas freely, and combining our diverse expertise to turn challenges into clear, transformative solutions. We make our outcomes visible by sharing results, stories, and lessons learned, because growth happens through shared experience.

Accountability & Ownership

Resultant offers a flexible, high-trust environment, paired with a shared commitment to accountability:

• Take ownership of your work from start to finish and deliver on your commitments to clients and coworkers
• Communicate proactively, especially when priorities shift
• Focus on outcomes, follow-through, and measurable impact
• Show up where it matters, in person or virtually, when it strengthens relationships or results
• Do the small things brilliantly: respond timely, stay organized, and follow through to build trust

We trust each other to own our work and deliver exceptional results. Flexibility means autonomy paired with accountability: the freedom to work in ways that fit your life, balanced with the reliability our clients and coworkers count on.

Is Resultant the right spot for you?

You may thrive here if you bring curiosity and a consulting mindset to every challenge, take ownership of your growth, and give and receive feedback with intention. If you're energized by bold ideas, continuous learning, and investing in the people around you, this is your place. At Resultant, we show up for each other, own our outcomes, and build leaders who create lasting impact for our clients, our communities, and each other.

Equal Opportunity Employer 

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.