IT Help Desk Supervisor

• Partner and collaborate with the IT Senior Manager to provide feedback on the team performance. Recognize outstanding contributions and identify team members who require additional support or training to enhance productivity.
• Provide support and guidance to the Help Desk members, including on-the job training efforts.
• Monitor team KPIs to ensure high service standards are met consistently.
• Take the lead in troubleshooting and resolving issues, setting a high standard of service excellence and hands-on leadership.
• Serve as the primary point of contact for escalated issues and coordinate resolutions with cross functional teams.
• Build and manage a Help Desk Knowledge Base.
• Adjust personal work schedule as necessary to provide leadership on weekends or at critical times, ensuring coverage and operational consistency.
• Provide first-line support for plant operations, including assistance with robots, complex machinery, network issues, infrastructure, and applications. Ensure efficient communication and escalation processes are in place to resolve issues swiftly.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Prepare and analyze reports on Help Desk performance and productivity.
• Promotes and fosters a culture of collaboration, team environment, advocate for growth and continuous learning.
• Helps team members become equipped with the skills and knowledge necessary for their next career steps.
• Maintain daily performance of computer systems.
• Guide and support customers through problem-solving processes.
• Work shut down weeks of Memorial Day and Christmas week for IT system maintenance and updates.
• Must have the abilities to install, modify, and repair end user computing hardware and software.
• Oversight and full management of hardware devices including inventory, maintenance, and cleaning.
• Must have the abilities to run diagnostic programs to help resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Work is generally in an office but work outside of the office in hot areas may be required.
• Physically able to lift and mo

At Toyo Tires, our purpose for everything we do is clear: We make tires people love! Our team of talented professionals embody the company’s five core values, which include: Trust, Learn, Tenacity, Ownership, and Empathy. With passion and persistence (Grit), our team makes tires people love.

Toyo Tire Holdings of Americas, Inc (TTHA) is the U.S. subsidiary of Toyo tire Corporation located in Itami, Japan. Toyo Tire Holdings of Americas, Inc is headquartered in Costa Mesa, California. TTHA and its group of companies manufacture, import, market, sell, and distribute Toyo and Nitto brand tires in the U.S., Canada, and Mexico. 

EQUAL EMPLOYMENT OPPORTUNITIES POLICY

Toyo/Nitto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Toyo Tire Holdings of Americas, Inc values the contribution each employee brings to our organization. The starting pay will vary based on a number of factors, including, but not limited to education and experience within the job and/or industry. The salary range listed is what we reasonably expect to compensate generally for candidates that meet the specified qualifications and requirements listed on the specific job description. We provide a competitive compensation package along with a robust benefits program to meet your needs.

The salary range for this position is $72,522 to $90,000