IT Help Desk Specialist

IT Help Desk Specialist

The Opportunity:

This position oversees day-to-day operations of the Cellular Services and Clean Tech programs, ensuring service delivery, vendor performance, billing accuracy, and compliance with service-level agreements (SLAs) and contractual requirements. This role coordinates team activities, supports procurement and account management, and drives process improvements to enhance operational efficiency, consistency, and service quality.

 

What You'll Work On:

• Oversee program operations, assign and prioritize work, guide team activities, and monitor performance against SLAs and deadlines.
• Manage vendor relationships, contracts, and service accounts, serving as the primary contact for performance management and issue resolution.
• Process and reconcile vendor invoices, investigate billing discrepancies, validate charges, and ensure accurate account allocation and payment records.
• Coordinate procurement and inventory activities, including hardware and service ordering, device provisioning, service activation, and equipment lifecycle tracking.
• Use ServiceNow to manage service requests, track issues, and coordinate workflows; use Calero to support billing analysis, account administration, spend management, and reporting.
• Maintain accurate account, contract, payment, and service records while supporting internal stakeholders, clients, and vendors.
• Coordinate service maintenance and issue resolution to support service continuity and customer satisfaction.
• Develop and maintain standardized procedures and documentation, identify improvement opportunities, and implement solutions that strengthen efficiency, consistency, and compliance.

Join us. The world can't wait.

 

You Have:

• 5+ years of experience in administrative operations, program support, vendor management, or billing including hands-on invoice processing and reconciliation
• Experience managing vendor relationships, contracts, service accounts, procurement, or operational portfolios
• Proficiency in Microsoft 365, including Excel, Word, Visio, and Outlook
• Experience with ServiceNow
• Experience with Calero or a comparable wireless expense management system
• Experience with mobile services, device provisioning, equipment management, billing audits, spend reporting, or contract administration
• Ability to manage competing priorities and deadlines
• Bachelor’s degree

Nice If You Have:

• Possession of strong analytical, organizational, and communication skills including exceptional attention to detail

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.