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IT Help Desk Specialist

Scheurer Hospital Inc

Location
Onsite (Harbor Beach, Michigan)
Employment
Full-time
Level
Mid Level
Posted 2 days ago

About the Role

Scheurer Health, a critical access rural hospital, is seeking a Full Time Helpdesk Specialist to join their Information Technology team in Harbor Beach. This role focuses on providing essential IT support and maintaining hospital operations.

Skills

IT Service Management Hardware Troubleshooting Software Troubleshooting Network Administration Telecommunications User Account Management Technical Documentation Workstation Security Customer Orientation Relationship Management Healthcare Security Standards ITSM Tools

Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Disability Insurance
  • 401k

Full job details

Information Technology-Scheurer Harbor Beach

Helpdesk Specialist

80 hours per pay

Full Benefits


Scheurer Health-Harbor Beach a critical access rural hospital is seeking a Full Time Helpdesk Specialist.

Responsibilities 

  • Technical Competency: Maintain knowledge of IT methods and stay current with advancements in the field. 
  • Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service.
  • Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions.
  • Creates and maintains end user documentation (e.g., knowledge base articles).
  • Escalates problems and changes to Network and Service Operations team or vendors.
  • Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures.
  • Monitors and maintains workstation security and patches
  • Maintains inventory of all supported workstations, software, and telecommunications items.
  • Creates, maintains, and deactivates user accounts.
  • Documents all work requests and interactions in ITSM tool.
  • Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects.
  • Works with Information Technology vendors and third parties.
  • Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader.
  • Supports the department in meeting organizational, unit, and strategic objectives.
  • Other duties as assigned

Requirements

  • Associates degree or 4 years of related experience in Information Technology, systems, and network administration
  • Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills.
  • Broad knowledge of current healthcare security standards and security frameworks.
  • Strong Customer Orientation

Benefits

  • Competitive pay
  • PTO (Paid Time Off)
  • Health, Vision, Dental and Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401k with matching funds
  • Safe Work Environment


For questions regarding this position please contact Tami Nickrand, Information Technology Manager or Yvonne Prill, Talent Acquisition Specialist. Please submit employment applications online at www.scheurer.org/careers/ . 

EEO/AA/Employer M/F/Disability/Vet