IT Help Desk I

<p><strong>Starting Wage: $22.00/hr</strong></p><p><strong><br>Company Standards</strong></p><p>At Angel of the Winds, the World&rsquo;s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.</p><p><br><strong>Responsibilities</strong></p><ul><li>Support our internal systems via end user support requests</li><li>Completes projects/tasks and research as needed by tier II.</li><li>Support basic Microsoft related technologies such as Windows Server, Exchange, SharePoint, Office, etc.</li><li>Transport, adjust, clean and install/configure computing and related equipment.</li><li>Maintain inventory of all equipment</li><li>Provide computer troubleshooting and maintenance.</li><li>Communicate with technology users and staff to understand, identify, document, and resolve problems</li><li>Responds to user requests for service and determines nature and extent of support needed.</li><li>Provides tier 1 support to end users and escalates to tier II if needed.</li><li>Installs, configures, maintains, and troubleshoots a wide range of software and hardware used throughout casino operations.&nbsp;</li><li>Performs hardware/software upgrades to computer equipment as needed.</li><li>Answers and problem solve help desk tickets by email, phone or other forms of communication.</li><li>Investigates appropriate areas of potential problems, investigates error messages and determines resolution</li><li>Reinstalls program or replaces files that are causing errors.</li><li>Trains users in basic and advanced use of hardware and software</li><li>Maintains up-to-date expertise in the operation and application of the casino standard computer software and a working knowledge of a wide variety of commonly used hardware and software.</li><li>Work nights, weekends and holidays as required.</li><li>Performs other duties as assigned.</li></ul><p><br><strong>Qualifications</strong></p><ul><li>Exceptional guest service skills required.</li><li>Experience and/or education that enables performance of all aspects of the position.</li><li>Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.</li><li>Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.</li><li>Prefer a working understanding of the casino and individual department operations, goals and objectives relating to Computer &amp; Communications Services.</li><li>Prefer knowledge of how to assemble and disassemble computer components, including network cabling.</li><li>Requires entry level knowledge of Microsoft Windows workstation &amp; server environment</li><li>Requires the ability to independently perform all of the duties of the position efficiently and effectively.</li><li>Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at the casino.</li><li>Must have strong communication and training skills and be able to communicate technical information to non-technical users.</li><li>Work nights, weekends and holidays as required.</li></ul><p><br><strong>Certificates, Licenses, Regulations</strong></p><ul><li>Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.</li></ul><p><br><strong>Physical Demands and Work Environment</strong></p><p>Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.&nbsp;</p>