IT Help Desk & Field Engineer
Endsight
- Location
- Hybrid (San Diego, CA)
- Compensation
- $24 - $38/hr
- Employment
- Full-time
- Level
- Mid Level
Posted 4 days ago
About the role
Endsight is a fast-growing IT Managed Service Provider partnering with small and mid-sized organizations to ensure their technology performs flawlessly. This role serves as a frontline IT support specialist, providing both remote and onsite assistance to help clients succeed through reliable technology solutions.
Skills
IT help desk
Field engineering
Networking
Hardware installation
Software installation
Troubleshooting
Customer service
Project planning
Analytical skills
Communication skills
Time management
Technical support
Managed service provider experience
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
Perks
- Hybrid Work
Full job details
IT Help Desk & Field Engineer
Department: Response Center
Employment Type: Full Time
Location: San Diego
Compensation: $24.05 - $38.46 / hour
Description
Location: This is a hybrid position; candidates must reside in San Diego, CA area to support onsite visits to local clients (prescheduled or emergency dispatch).
You’re the kind of person who helps others succeed.
You’re the kind of person who helps others succeed.
You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.
But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.
That’s where Endsight comes in.
Who We Are
That’s where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
Who Thrives Here
You’ll fit right in if you:
You’ll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
Required:
- Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
- Previous MSP experience Required
- Reliable Transportation and Current Driver's license
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively, maintaining poise and focus
Preferred:
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
- Strong Networking Skills
- Experience supporting AutoCAD or other similar design software
If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.
Apply today and let’s build something excellent together.
Benefits...What You’ll Get
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing