IT Coordinator

Job Title:      IT Coordinator 
Department:    Information Technology
Location:       San Diego, CA (on-site)
Reports to:     Human Resources 
FLSA Status:  Non-exempt
Working hours: Monday-Friday 9:00am-5:30pm, including some weekends

Language:        English and bilingual in Spanish required

Company Overview

Zucarmex, USA is a thought leader in the Sugar Refining business. The success of our business is dependent on the trust and confidence we earn from our employees, customers and shareholders. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. For over 100 years, the way we work is a direct reflection of our company culture; we believe in accountability and constantly striving for growth. 

Position Summary

The IT Coordinator oversees the implementation, maintenance, security, and continuous improvement of technology infrastructure at the sugar refining facility. This position supervises IT support, coordinates corporate technology teams and external providers, and leads projects that improve operational efficiency and service continuity. 

Essential Duties and Responsibilities

Include the following. Other duties will likely be assigned.

• Propose and lead technology innovation projects from initial concept through implementation.

• Oversee implementation, maintenance, and continuous improvement of the facility's IT and communications infrastructure.

• Implement and maintain systems and applications supporting operations and business objectives.

• Monitor Innovation and Technology KPIs, report progress, and coordinate improvement actions.

• Coordinate and supervise the IT Assistant's user support and equipment maintenance activities to ensure timely service.

• Provide advanced technical support and resolve complex technology issues.

• Promote continuous technical learning, training, and professional development within the IT team.

• Develop, implement, and maintain cybersecurity policies and procedures to protect company data and systems.

• Implement information security controls to preserve confidentiality, integrity and availability.

• Evaluate emerging technologies that improve efficiency in sugar production and processing.

• Collaborate with engineering and other departments to identify technology needs and improve operational processes.

• Coordinate corporate IT teams and external vendors, including oversight of contracted services and software renewals.

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Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work any shift and extended hours.

Preferred Education and/or Experience:

• Bachelor’s degree in Information Technology, Computer Systems, or a related field

• 2–5 years of experience in networking, security tools, switching, routing and firewalls.

• 2–5 years of experience in server and operating-system administration and device configuration.

Skills

• Knowledge of data network installation and configuration, switching, routing, firewalls, and cybersecurity tools.

• Experience administering servers and operating systems.

• Knowledge of systems analysis and development.

• IT project planning, execution, and coordination.

• Ability to coordinate technical support activities and oversee external IT service providers.

• Proficiency with office productivity applications, information systems, operating systems, and collaboration platforms.

 Required Attributes

• Integrity, honesty, professionalism and commitment.

• Strong analytical, troubleshooting and decision-making skills.

• Effective communication, leadership and teamwork.

• Ability to organize priorities, supervise support work and meet deadlines.

• Commitment to confidentiality, continuous improvement and learning.

Language and Travel

• Excellent verbal and written communication skills in English and Spanish (required).

• Occasional travel to corporate offices may be required.

Certifications and Special Training

• ISO 20000, Workspace, GCP, cybersecurity, Jira, Service Desk, SAP, Cloud Skills Boost, Fortinet, and Cisco 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to stand, walk  and sit for long periods in front of a computer, see, talk, and hear.The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to fifty (50) pounds. The associate may be exposed to moving mechanical parts, vehicle traffic, a wide range of temperatures and noise levels.

Compensation Range: $24.00-$27.00 hourly

In addition to a competitive salary, roles are eligible for additional compensation and benefits including: vacation time, sick time, bereavement leave, paid holidays and medical benefits and 401(k) savings plan. 

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, certifications, and other business and organizational needs. The Annual Full Pay Range may be broader than what we anticipate to pay for this position, based on internal equity and budget.