IT - Help Desk and Desktop - Senior Desktop Technician (Full-Time)

Job Title: Senior Desktop Technician
Status: Non-exempt
Reports to: Supervisor - IT Support
Department: IT Help Desk and Desktop
Job Code: 1523
Pay Range: $33.56 - $38.00 Hourly 
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a highly skilled and solutions-oriented IT professional with advanced expertise in endpoint management, desktop support, and device lifecycle administration. You excel at diagnosing complex technical issues, implementing scalable technology solutions, and driving operational efficiency across the organization. Known for your customer-focused approach, you provide exceptional support to employees and senior leadership while mentoring team members, improving processes, and ensuring a secure, reliable technology environment.

WHAT YOU'LL DO:

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems and hardware; determine the source of problems and classify their level, priority, and nature.
• Take ownership of more complex issues and drive for resolution. Investigate the root cause and implement improvements to reduce future occurrences.
• Responsible for creating, maintaining, and managing the gold build process for all desktop, laptop, and thin client images.
• Manage image and patch deployment using centralized enterprise desktop management systems. Build installer packages, application updates and operating system updates.
• Design, test and implement Mobile Device Management policies and configurations.
• Detect, diagnose, and resolve and/or escalate system issues arising within the workstation system architecture including workstation hardware, Windows operating system, as well as commercial off the shelf and vendor applications.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, audio video devices, ATM’s, phones and other computer and telecommunications equipment.
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
• Analyze and make recommendations for hardware and software standardization.
• Mentor and support desktop support staff in their daily workload offering assistance and support for more advanced problems.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Assist IT-Support management to ensure hardware and software remediation is performed and maintained regularly.
• Provide efficient and accurate service while meeting strict deadlines. Some work will be accomplished within a short span of time.
• Assist in license, asset management, and CMDB maintenance.
• Provide input to IT-Support Management in regard to staff performance for performance evaluations.
• Assist with managing staff schedule and attendance.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position through compliance training.
• Perform other duties as assigned

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree in Information Technology, business or related field required
• Equivalent work experience may be considered in lieu of 4-year degree
• 5+ years supporting operating systems, applications, desktop, and laptops in a LAN/WAN environment required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2534

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.