IT Help Desk Administrator

Company Description:

Meade is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.

At Meade, we foster a collaborative and dynamic work environment where creativity, technical excellence, and professional growth are at the forefront. We take pride in our commitment to innovation, efficiency, and superior service-values that not only define our projects but also shape our workplace culture.

If you're looking to be part of a company that values expertise, teamwork, and cutting-edge design, we'd love to hear from you!

Learn more about us at www.meadeengineering.com.

Job Description:

Meade is seeking a talented Helpdesk Administrator (Help Desk Technician I) to provide day-to-day technical support to end users across the organization. This role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to ensure smooth business operations.

Job Duties:

• Ticket Management
• Respond to and resolve helpdesk tickets in a timely manner
• Troubleshoot hardware, software, and basic network issues
• Escalate complex issues to senior IT staff when necessary
• Device Setup & Deployment
• Configure and deploy laptops, desktops, tablets, and mobile devices
• Set up user workstations including monitors, docking stations, and peripherals
• Install and configure operating systems and standard business applications
• User Support
• Provide in-person and remote support to employees
• Assist users with login issues, password resets, and access requests
• Deliver clear communication and excellent customer service
• Account & Access Management
• Create, modify, and disable user accounts (e.g., Microsoft 365 / Entra ID)
• Assign appropriate permissions based on role and department
• Support onboarding and offboarding processes
• Maintenance & Troubleshooting
• Perform routine system updates and basic maintenance
• Diagnose and resolve printer, connectivity, and peripheral issues
• Maintain inventory of IT equipment and assets
• Documentation
• Document ticket resolutions and internal processes
• Maintain knowledge base articles for common issues

Minimum Qualifications:

• Basic understanding of Windows and/or macOS operating systems
• Familiarity with Microsoft 365, Entra ID
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively

Benefits:

All full-time employees receive a comprehensive benefit package that includes, but is not limited to, medical, dental, and vision insurance with 100% of medical premiums covered by the employer, short and long-term disability insurance, life insurance, a 401k plan, vacation time, paid holidays off, and yearly performance-based bonus eligibility.

Meade is an Equal Employment Opportunity employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.