IT Helpdesk Intern - Germain Automotive Partnership

This is a Tier 1 position best suited for those seeking practical experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300+ users, 900+ workstations, vendor management, and general troubleshooting and setup.

Responsibilities

• Provide troubleshooting and technical support
  • Onsite for other stores in special cases, will be discussed in advance
• Inbound phone calls, scheduling onsite support where needed
• Onsite Support for stores at Auto Mall location.
• IT Inventory Management
• Maintain and Update Documentation as needed
• User Management (Setup, update, termination)
• Hardware Management (Setup, decommission)
• Research and report on tools or solutions that may improve company processes

Preferred Experience With

• Entra ID/Azure Active Directory
• Microsoft 365 Admin Center
• Windows 11 Troubleshooting

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Position Experience Offered

• Practical training and experience in the following areas that support a multi-location, interconnected environment
• Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
• Vendor Management for vendor-supported services on behalf of locations
• Inventory Management
• Helpdesk Triage
• Remote Support Systems
• Microsoft 365 services such as Entra ID and Intune
• Mitel Phone System (on premises)
• Minimal Cisco/Meraki experience depending on situation
• Software troubleshooting (variety)
• Opportunity to attend networking events and company meetings
  

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  Benefits Overview:?BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT?

  • Medical Insurance?
  • Dental Insurance?
  • Vision Insurance?
  • 401K?
  • Life Insurance?
  • Short and Long-term Disability Insurance?
  • Paid time off?
  • Employee Discounts?
  • State of the art?technology?

• 90-Day Preliminary commitment, opportunity to extend at company’s discretion
• Monday – Friday, 8hr day
• Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
• Subject to change based on weekend business hours and workload
• Computer Science, Information Technology, or Management Information Systems Focus
• Office 365 Suite (Outlook, Excel, Word, etc.) Experience
• Windows 11 Experience
• Comfortable Usage of operation system
• Mobile OS Experience
• iOS
• Android
• Ticketing System used to track time, communicate updates, and record ticket notes
• Verbal communication of work status between managers and end users where necessary
• Phone, Email, In-Person
• Excellent analytical and problem-solving skills
• Strong work ethic and attention to detail
• Strong verbal and written communication
• Travel for onsite support where needed (Auto Mall in Columbus, OH Area)