IT Engineer

IT Support Engineer II (Warehouse Infrastructure)

Location: Onsite – Mexico City, Mexico

Reports to: IT Manager, Warehouse

Employment Type: 1-Year Contract (Intended Conversion to Full-Time)

Position Overview

Company Overseas IT supports the company’s rapid global expansion by building scalable, secure, and

future-ready IT infrastructure across warehouse and logistics operations. We are seeking a hands-on IT

Support Engineer II with strong infrastructure experience to support on-site warehouse operations. This

is not an entry-level or ticket-only role. The ideal candidate can independently diagnose and resolve

technical issues in fast-paced environments.

Primary Responsibilities

• Provide Level 2 onsite support for desktops, laptops, Zebra printers, scanners, and mobile devices.
• Administer Active Directory (users, groups, GPOs, domain troubleshooting).
• Configure and troubleshoot DNS, DHCP, TCP/IP, VLANs, and switch connectivity.
• Support LAN/WAN, VPNs, routers, firewalls, and wireless networks.
• Manage endpoint devices using Intune, JAMF, SCCM, or similar MDM platforms.
• Perform device imaging, patch management, and lifecycle support.
• Use scripting tools (PowerShell preferred) to automate administrative tasks.
• Support Windows/Linux servers and cloud environments (AWS/Azure/GCP).
• Assist with backup, disaster recovery, and security compliance monitoring.

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• 4+ years of hands-on IT infrastructure/support experience.
• Strong knowledge of Active Directory and Windows Server environments.
• Solid networking fundamentals (DNS, DHCP, VLANs, switching).
•  Experience with MDM tools (Intune or JAMF preferred).
•  Basic scripting/automation experience (PowerShell preferred).
• Experience in warehouse, logistics, retail, or manufacturing environments preferred.
•  Fluent in written and spoken English.

Who We’re Looking For

• Independent problem-solver with strong ownership mindset.
• Comfortable working onsite in a warehouse environment.
• Technically confident and able to explain real-world troubleshooting experience.
• Strong communicator capable of collaborating cross-functionally.