IT Director

The IT Director provides strategic leadership and tactical oversight for the Global Information Technology department. This role is responsible for the integrity, security, and performance of three core pillars: Cybersecurity, Application Support & Development, and Global Helpdesk Operations. As a key business partner, the Director aligns technology initiatives with company objectives, manages multi-million-dollar departmental budgets, and leads a global team of internal staff and strategic vendors to ensure the scalability and reliability of the JD Edwards EnterpriseOne (E1) ERP ecosystem.

Primary Responsibilities

Strategic Leadership & Financial Management

• Fiscal Oversight: Develop and manage the annual IT capital (CAPEX) and operating (OPEX) budgets; ensure all initiatives provide a measurable ROI and align with corporate financial goals.
• Strategic Alignment: Map business requirements for technology solutions, leading company-defined initiatives and global digital transformation projects.
• Vendor Management: Orchestrate relationships with external partners and SaaS providers to augment the JD Edwards and Cybersecurity teams.

Application Support & Development (ERP/MRP Focus)

• ERP Lifecycle: Oversee a team of specialists focused on the JD Edwards E1 environment, ensuring high availability, performance tuning, and successful execution of upgrades/patches.
• Development & Integration: Supervise the development of internal software systems (CRM, CAD, Document Management) and the seamless integration of 3rd party tools.
• Modernization: Drive the transition toward cloud-hybrid architectures and modern data extraction/analytics methodologies (BI/Reporting).

Global Cybersecurity & Risk Management

• Security Posture: Direct a global security team in maintaining a robust defense-in-depth strategy, including incident response, threat hunting, and vulnerability management.
• Policy & Compliance: Lead the drafting, implementation, and enforcement of Enterprise Information Security Policies and disaster recovery protocols.

Global Helpdesk & Service Delivery

• Service Excellence: Manage a global Helpdesk team, implementing ITIL-based frameworks to ensure Tier 1–3 support exceeds internal Service Level Agreements (SLAs).
• Process Automation: Implement modern monitoring and alerting systems to transition the department from reactive troubleshooting to proactive system health management.

• Education: B.S. in Computer Science, IT Management, or related field; Master’s degree (MBA or MS-IT) is highly preferred.

• Experience: Minimum 5–10 years of progressive IT leadership experience, preferably within a global manufacturing environment.
• Technical Proficiency: * Deep understanding of JD Edwards EnterpriseOne (E1) or similar tier-1 ERP systems.
• Familiarity with MS SQL Server environments and relational database architecture.
• Working knowledge of modern Cybersecurity frameworks (NIST, ISO 27001, or SOC2).
• Leadership: Proven track record of managing technical teams across different time zones and functional areas.
• Project Management: Expert-level ability to develop project definitions, risk mitigation plans, and resource allocation schedules
• Communication: Exceptional ability to translate complex technical concepts for non-technical executive stakeholders.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development