IT Desktop Support Graduate Placement

GM Performance Power Units - Concord, NC

IT Desktop Support Graduate Placement - Onsite

Date of Internship: Summer 2027 - Summer 2028

Job Summary: GM Performance Power Units is seeking a motivated and enthusiastic IT Desktop Support Graduate Placement to join our fast-growing team. This placement provides hands-on experience in a cutting-edge, high-performance environment, supporting day-to-day IT operations across the organization. The IT Desktop Support Placement will assist with troubleshooting, maintaining, and supporting desktop hardware, software, and devices to help ensure smooth and efficient operations. This role offers valuable exposure to enterprise IT systems while working closely with experienced IT professionals and end-users.

Key Responsibilities

• Provide first-level technical support for desktop and laptop computers, printers, peripherals, and software applications under supervision.
• Assist in diagnosing and resolving hardware, software, and basic network connectivity issues.
• Support the installation, configuration, and updating of desktop operating systems, applications, and security software.
• Help with setup and deployment of new devices, including imaging, configuration, and asset tagging.
• Assist end-users with password resets, access requests, and general IT support inquiries.
• Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems.
• Collaborate with IT team members to escalate complex issues and assist with infrastructure-related projects.
• Follow company IT policies, procedures, and security protocols.
• Participate in training and development opportunities to build technical knowledge and professional skills.
• Additional tasks as needed.

Required Qualifications

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows 11 and Microsoft 365 applications.
• Familiarity with computer hardware components and troubleshooting fundamentals.
• Foundational knowledge of networking concepts such as TCP/IP, VPN, and Wi-Fi.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills with a customer service mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, adaptable, and eager to learn in a team-oriented setting.
• Interest in supporting IT within manufacturing, engineering, or high-performance environments such as motorsports.
• Familiarity with remote support tools or IT asset management systems.

Physical Requirements

• Ability to stand, walk, and move in diverse operational environments, including race shops, arenas, and commercial facilities.
• Comfortable working in variable environmental conditions, including loud, high-traffic, or high-pressure environments.

Why Join Us: You’ll help support a team developing a next-generation Formula 1 power unit, working alongside professionals who value precision, creativity, and a constant drive to improve. Interns will have the unique opportunity to work on a team poised to showcase American engineering excellence on the global Formula 1 stage.  As part of our team, you’ll benefit from a competitive and comprehensive package designed to support your performance, well-being, and future, helping you thrive at every level.

That includes access to:

• Private healthcare
• 401(k) plan including company match
• Employer-paid life insurance and disability coverage
• 32 days annual leave (including holidays)
• Free financial advisor access
• Employee Assistance Programs (EAP)
• Subsidized on-site dining
• On-site gym
• Free on-site EV charging for personal GM vehicles

Please note: GM Performance Power Units and all affiliated companies are Equal Opportunity employer(s). Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Only direct hires need apply to or inquire about job postings at GM Performance Power Units. We are not accepting calls, resumes or applications from recruiting firms at this time.