IT Desktop Support Analyst

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

IT Desktop Support Analyst

Technology| Dallas, TX

Reports to: Infrastructure Manager

Role Overview

Provide business users with technical support and ensure proper handling, escalation and resolution. 

Responsibilities

• Provide level 2 technical support to the business on a day to day basis.
• Troubleshoot, configure, maintain, and deploy laptops and other devices via (but not limited to) SCCM/Service Now, Workspace One and Microsoft Intune.
• Ensure proper ticket handling /resolution of incidents and requests via ServiceNow.
• Provide exceptional installation of hardware and software components to the business community including executive staff and CEO’s.
• Actively contribute to updating IT documentation including asset management processes.
• Participate in various retail and corporate IT projects i.e., Rollouts / Updates.
• Keep up to date with technological developments related to the industry/warehouse.
• Excellent analytical skills, logical thinking, and good problem-solving skills and techniques.
• Full understanding of MS Office Suite/0365/Active Directory and network troubleshooting.
• Troubleshoot and configure Apple devices such as iPhones, iPads and MacBook Pro’s.
• Ability to work with external vendors to conduct repairs / maintenance updates on devices.
• Utilizes internal Knowledge Base and other support documentation to identify, isolate, diagnose and resolve end user technical problems.  Provide information and status updates as needed/requested.
• Provide A/V support including MS Teams rooms, Polycom devices, on and off site meeting setups and conference room support.
• Able to work independently and as a team and collaborate with other L1 and L3 teams when needed.

Qualifications

• 3-5 year minimum of  IT / customer support experience required.
• Computer Information systems or equivalent associates degree, CompTIA A+, Network+ preferred.
• Knowledge of MS operating systems including Windows 10, Microsoft Office Suite, Microsoft Teams and Adobe products.
• Network knowledge and troubleshooting skills including basic knowledge of boutique and office environments.
• Efficient in verbal and written skills to properly communicate with technical teams and business community by breaking down technical lingo.
• Strong organizational skills and asset management techniques and procedures.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture