About the role

We’re looking for an IT Coordinator or Specialist to provide hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You'll maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning. This role includes tactical IT troubleshooting, device management, end-user helpdesk support, and assistance with broader office operations.

Outside of the core work hours (M-F 8:30 AM–5:00 PM), this role may also require being onsite some evenings and weekends for events or urgent issues.

Key responsibilities

IT Support & User Assistance

Manage incoming support tickets, resolving or escalating appropriately
Provide front-line IT support: troubleshooting hardware/software issues, user account support, and device setup
Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks)
Assist with IT onboarding/offboarding logistics
Google Workspace administration – user provisioning, group management, Drive policies, and troubleshooting

Office & Operational Support

Support physical security operations including access control management (Brivo), camera monitoring, badge issuance, and visitor check-in
Monitor IT inventory, order supplies, and maintain stock levels
Provide event support, including workshops and community gatherings
Help coordinate office space reservations and setup

Team Collaboration

Support other teams with cross-functional tasks and projects
Document common IT issues and solutions to improve team knowledge and user experience

About the level

We're open to hiring at either the Coordinator or Specialist level depending on the experience and background of the candidate we find. To give a sense of how we'd think about the difference:

IT Coordinators own their day-to-day responsibilities end-to-end, resolve support requests reliably and efficiently, and identify improvements within their areas over time.
IT Specialists bring greater independence to their work, taking on more ambiguous or complex problems, contributing to how systems and processes are designed, and exercising stronger judgment on higher-stakes issues.

You don't need to decide which level to apply for — we'll work that out together as part of the process.

Skills & experience

Experience providing IT or technical user support, ideally in an office environment; the amount and depth will inform which level we hire at
Friendly, professional interpersonal skills to engage with a diverse range of users
Strong organizational and multitasking abilities
Clear written and verbal communication
Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems
Comfort learning new software and technology tools quickly
Some familiarity with office operations or admin is a plus

Nice-to-Have (would inform leveling)

Slack administration experience
Familiarity with agentic AI tools
Comfort with CLI tools and light scripting
Experience with security tooling or endpoint compliance
Experience with Google Workspace Administration

You might be a good fit if you:

Enjoy working in a dynamic, people-facing environment
Like solving problems and helping others with technical issues
Are detail-oriented and find satisfaction in creating order from complexity
Take ownership of your work and follow through reliably
Are eager to learn and grow your skills over time
Care about supporting AI safety research and community productivity

IT Coordinator / IT Specialist

About the Role

Skills

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