IT Coordinator
Mitra9 Brands
- Location
- Onsite (Fort Myers, Florida)
- Employment
- Full-time
- Level
- Entry Level
Posted 2 weeks ago
About the Role
Mitra9 Brands is seeking an IT Coordinator to manage day-to-day IT operations, support employees with technical issues, and assist with security and process development. This role involves partnering with external IT vendors and exploring AI initiatives to improve workflows.
Skills
IT Operations
Technical Troubleshooting
Access Management
Cybersecurity
Vendor Management
AI Implementation
Google Workspace
Microsoft 365
Ticketing Systems
SaaS Management
Onboarding/Offboarding
Technical Communication
Full job details
What you'll do
IT Operations & Support
- Help manage Mitra9’s day-to-day IT systems, accounts, devices, and software platforms
- Support employees with technical troubleshooting and IT-related requests
- Build and manage an internal ticket submission/support process
- Assist with hardware/software setup, access management, and account provisioning
- Be available and responsive when urgent IT issues arise
Security & Process Development
- Help build scalable onboarding and offboarding processes
- Support IT security best practices across systems and users
- Help create a “right-sized” IT and security structure that can scale with the business
- Partner with external IT/security vendors, including Our Third-Party IT Company and other IT platforms,
- Help maintain documentation, policies, and system organization
- Ensure systems remain functional, protected, and cost-effective as the company grows
Vendor & Leadership Communication
- Serve as the primary day-to-day liaison Our Third-Party IT platforms and MSP
- Be highly communicative and proactive with external partners and internal stakeholders
- Clearly explain technical issues, risks, and recommendations in simple, non-technical terms to leadership
- Help leadership evaluate software, systems, and technology investments
- Manage IT-related purchasing responsibly and obtain leadership approval for technology spend and budget items
AI & Emerging Technology Initiatives
- Assist with implementation and management of AI platforms and accounts (ChatGPT, Claude, Gemini, etc.)
- Help develop AI usage best practices for internal teams
- Explore ways AI tools can improve workflows, productivity, and communication
- Help the company stay informed on practical and scalable AI solutions
Qualifications
- Recently completed a degree in Information Technology, Cybersecurity, Computer Science, or a related field
- Strong interest in IT systems, cybersecurity, SaaS tools, and emerging technologies
- Naturally tech-savvy with strong troubleshooting instincts
- Strong communication skills and the ability to simplify technical concepts
- Friendly, approachable, and service-oriented with internal team members
- Organized, responsive, and comfortable balancing multiple priorities
- Self-starter who enjoys figuring things out and improving systems
- Excited by startup environments and helping build processes from the ground up
- Comfortable working closely with leadership and external vendors
Preferred:
- Experience with Google Workspace, Microsoft 365, MSPs, & ticketing systems
- Familiarity with cybersecurity concepts and best practices
- Experience using or managing AI tools/platforms
- Previous internship, campus IT, or help desk experience
- Experience working with outsourced IT or MSP partners