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Bank of Hope

IT Analyst I - Desktop

Bank of Hope

Location
Onsite (Gardena, CA)
Compensation
$21 - $22/hr
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Bank of Hope is a regional bank serving multicultural communities with a full suite of commercial and consumer banking services. The IT Analyst I role provides day-to-day technical support, troubleshooting, and maintenance for hardware, software, and peripheral devices across onsite branches.

Skills

Troubleshooting Hardware support Software support PC upgrades Inventory management Ticketing system Customer service Microsoft Windows OS Active Directory GPO Microsoft Office Microsoft O365 Network troubleshooting Peripheral device support

Perks

  • Bonus

Full job details

As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. 

  • Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
  • End user support for handheld and peripheral devices.
  • Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
  • Maintain IT inventory.
  • Document instances of desktop equipment or component failure, repair, installation, and removal.
  • Onsite branch/ department support.
  • Handle the ticketing system, phone and email support.
  • Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

 

Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: Associate’s Degree

Technical Skills

  • Required: Ability to troubleshoot PC problem & basic network issue. 
  • Required: Intermediate Microsoft product knowledge (OS & Office suite). 
  • Required: Strong customer service skill. 
  • Required: Strong foundation of MS Windows OS which include AD and GPO 
  • Required: Familiarity with various MS products which include MS O365
  • Preferred: Research new technology to benefit Desktop operation. 

 

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

 

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.