Desktop Support Technician- Bilingual in English and Korean
OSI Digital
- Location
- Onsite (Fountain Valley, California)
- Compensation
- $40k - $80k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
OSI Digital is a global business and technology solutions provider helping organizations transform and thrive in the digital economy. This role supports end users with technical troubleshooting, equipment setup, and system configuration to ensure operational efficiency.
Skills
Desktop Support
Troubleshooting
Configuration
Software Installation
Ticketing Systems
M365
Windows
Active Directory
Customer Service
Networking
Technical Assistance
Internet Connectivity
Computer Imaging
Minor Repairs
Detail Oriented
Communication Skills
Client Interfacing
Full job details
Field Desktop Support Tech- Bilingual in English and Korean
Role: Full Time
Shift Time: 12 noon- 8 PM PT
Location: Orange County, CA Onsite/In-person
Responsibilities:
Role: Full Time
Shift Time: 12 noon- 8 PM PT
Location: Orange County, CA Onsite/In-person
Responsibilities:
- Desktop support experience- troubleshooting, configuration, software installation
- Experience with ticketing system
- Review onboarding requests, review tickets and document issues
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity - Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Strong networking skills- IDF/MDF, switches, routers, access point
- 2-5 years of experience in software, hardware and network
- Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong communication skills and client interfacing skills
- Enthusiastic and willing to take initiative