IT Administrator

Job DetailsJob Location: Parkview Health Services - Buffalo, NY 14226Position Type: Full TimeSalary Range: $32.00 - $36.00 HourlyJob Shift: 1st ShiftThe IT System Administrator is vital to expanding system administration capacity within the IT team, enabling senior technical staff to dedicate their efforts to strategic, high-value projects. This role provides advanced technical support throughout the organization, serving as an escalation point for Tier 1 issues and assisting with a wide range of system administration duties. The position is responsible for troubleshooting complex challenges, ensuring optimal system performance, and bolstering infrastructure initiatives. Key Responsibilities Support system administration and assist with Intune management and policy deployment. Maintain workstation imaging and Autopilot processes, support RBAC administration and user provisioning, and participate in system patching and maintenance. Assume ownership in administering specific systems alongside the IT Supervisor. Work closely with IT Technicians to resolve escalated technical issues, support workstation deployments and technology refresh projects. Contribute to onboarding and offboarding technical tasks and document infrastructure processes. Execute processes developed by the IT Supervisor, assist with testing and deploying new automation tools, and facilitate the transition from manual to automated workflows. Qualifications  Customer service oriented and demonstrates a commitment to team values and high standards of care. Strong written and verbal communication skills are essential. Possess basic networking knowledge, proficient with Office applications, and familiarity with the Microsoft 365 suite, including Exchange, Teams, and SharePoint. Strong problem-solving and analytical thinking skills. Ability to prioritize and manage multiple tasks efficiently, communicate clearly with both technical and non-technical users, maintain a proactive and detail-oriented mindset, and work collaboratively within a team. Strong documentation and repeatable processes, along with effective collaboration with internal teams and MSP partners Education & Experience High school diploma or equivalent required with some technical training strongly preferred. Three to five years of relevant experience with Active Directory and Entra ID required, and Intune experience is a plus. Scripting skills, particularly in PowerShell and Python, are highly preferred, and recommended experience with ticketing systems, RMM tools, and MSP environments is desirable. Previous Tier II Tech Support experience supporting Windows desktops and users working in off-site locations and remote.