IT ADMINISTRATOR

Description

Build Your IT Career with Downtown Phoenix Inc.

Downtown Phoenix Inc. (DPI) is seeking an enthusiastic and motivated IT Administrator to join our Operations team. This is an excellent opportunity for an early-career IT professional who enjoys solving technical challenges, providing outstanding customer service, and expanding their knowledge across a wide range of technologies.

As our IT Administrator, you'll be the primary point of contact for day-to-day technology support while gaining valuable experience with Microsoft 365, Windows Server, networking, cybersecurity, cloud technologies, audiovisual systems, and enterprise applications. You'll work closely with leadership and external technology partners while helping support an organization that is making a meaningful impact in Downtown Phoenix.

If you're eager to learn, enjoy helping people, and want a position with long-term career growth, we'd love to meet you.

Position Summary

The IT Administrator is responsible for supporting the organization's daily technology operations across our office location. This position provides hands-on technical support to staff, maintains hardware and software systems, assists with servers and Microsoft 365 administration, supports cybersecurity initiatives, and works with outside vendors on larger technology projects.

This role offers broad exposure to nearly every aspect of information technology and provides an excellent foundation for advancement into Systems Administration, Cloud Administration, Cybersecurity, or IT Management. 

Primary Responsibilities

• Provide first-level support for Windows desktops and laptops, including deployment, configuration, troubleshooting, and maintenance.
• Administer Microsoft 365 and Active Directory user accounts, licensing, permissions, and security groups.
• Support Microsoft Exchange Online, Teams, Zoom, SharePoint, and OneDrive.
• Assist with administration and maintenance of Windows Server environments, including Active Directory, Group Policy, and File Services.
• Configure and troubleshoot printers, conference room AV technology, network equipment, and other connected devices.
• Assist with onboarding and offboarding employees by provisioning accounts, deploying equipment, and configuring workstations.
• Maintain accurate inventories of hardware, software, licenses, and technology assets.
• Support proprietary software applications used throughout the organization.
• Coordinate with managed service providers, software vendors, and technology consultants on escalated support requests and implementation projects.
• Assist with cybersecurity initiatives including endpoint protection, software updates, vulnerability remediation, backups, and security best practices.
• Create and maintain technical documentation and standard operating procedures.
• Participate in technology improvement initiatives and special projects.

Requirements

Required Qualifications

• Associate's or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience preferred.
• 3 to 5 years of IT support, Help Desk, desktop support, internship, and systems administration experience.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• A desire to continuously learn and grow professionally.

Preferred Technical Experience

Working knowledge of:

• Windows 10 and Windows 11. Mac OS is also a plus but not required.
• Microsoft 365 Administration
  • Exchange Online
  • Entra
  • Teams
  • SharePoint
  • OneDrive
• Windows Server
  • Active Directory
  • Group Policy
  • File Shares
• Audio/Visual systems for conference rooms and virtual meetings is a plus and a big part of this position
• Computer hardware installation and troubleshooting

What Makes You Successful

We're looking for someone who:

• Enjoys helping others solve technology challenges.
• Is naturally ambitious about learning new technologies.
• Takes ownership of projects and follows through.
• Can communicate effectively with both technical and non-technical users.
• Is organized, dependable, and detail oriented.
• Thrives in a collaborative, mission-driven environment.

Why Join Downtown Phoenix Inc.?

Downtown Phoenix Inc. is a nonprofit organization dedicated to creating a vibrant, welcoming, and economically thriving downtown through collaboration, innovation, stewardship, and community engagement.

When you join DPI, you'll become part of a collaborative team where your work has a direct impact on our employees, partners, stakeholders, and the Downtown Phoenix community.

What We Offer

• Competitive salary
• Medical, dental, and vision insurance
• Employer-sponsored retirement plan
• Paid vacation, sick leave, and holidays
• Professional development and training opportunities
• Collaborative & supportive work environment
• Convenient Downtown Phoenix location
• Parking or Valley Metro pass
• Opportunity to work with modern Microsoft cloud technologies and enterprise systems
• Exposure to networking, cybersecurity, cloud administration, infrastructure, and technology planning
• Clear opportunities for career growth within Information Technology

Ready to Grow Your Career?

If you're passionate about technology, enjoy solving problems, and want to build your career while making a meaningful impact in Downtown Phoenix, we'd love to hear from you.

Downtown Phoenix Inc. is an Equal Opportunity Employer and values diversity in the workplace. We encourage applicants from all backgrounds and experiences to apply.