Desktop Support Specialist I
AMERICAN SYSTEMS
- Location
- Onsite (Phoenix, AZ)
- Compensation
- $20 - $25/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 2 days ago
About the Role
American Systems is a federal government contractor supporting national priority programs in IT, engineering, and cybersecurity. This role provides essential technical support for desktops, laptops, and mobile devices while ensuring compliance with security and regulatory requirements.
Skills
Desktop support
Troubleshooting
Microsoft Office
Windows
Active Directory
Exchange
LDAP
Audio/video conferencing
Hardware installation
Software installation
Mobile device management
IT service desk
Cyber security support
Printer configuration
Technical support
Benefits
- Healthcare benefits
- Paid leave
- Retirement plans
- Insurance programs
- Education and training assistance
Full job details
Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.
Responsibilities
An average day:The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will:- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
- Assist in ensuring compliance with licensing, regulatory, and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Assist with automated software deployments and maintaining hardware/software inventories.
- Support Cyber Security Specialists during response activities.
- Assist in maintaining accurate records of hardware and software inventory.
- Assist in installing and configuring stand-alone and network printers.
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
- Assist in site visits for software upgrades and basic computer-related issue resolution.
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
- Assist with the setup and delivery of new desktops and laptops.
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy.
Qualifications
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
- Must be able to pass federal background investigation and obtain a Public Trust.
- Basic proficiency in current and future Microsoft Office and Windows versions.
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
- Basic troubleshooting and remote user support skills.
- Some experience in problem analysis and solution identification.
- Must possess a valid state driver's license, may be required to travel between customer sites.
- Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.