Infrastructure Engineer Tier 2.5 Field Administrator-Hybrid

Description

We are on Fire!  Ignite Medical Resorts is Hiring an experienced Infrastructure Engineer Tier 2.5 Field Administrator-Hybrid

If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.

Position Overview:

Ignite Medical Resorts is seeking a Hybrid Infrastructure Engineer to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite’s strong in-house IT control model as the organization continues to expand.

Primary Responsibilities:

Tier 2.5 – Remote Infrastructure Oversight & Troubleshooting (60%)

· Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, cameras, and access control systems.

· Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support.

· Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence.

· Provide technical oversight and guidance to Field Administrators and smart-hands resources.

· Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live.

· Maintain & schedule Infrastructure updates, patches and fixes.

· Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues.

· Be part of the Ignite IT on-call rotation 

Field Administration – Select Onsite Support (40%)

· Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions.

· Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge.

· Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring. 

· Ensure accurate post-visit documentation, diagrams, and facility standards updates.

Project, Vendor & Operational Support

· Contribute to and lead local and enterprise-wide IT projects with minimal oversight.

· Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented.

· Assist with vendor management, solution evaluations, and technology improvements.

· Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up.

Process, Documentation & Mentorship

· Define, improve, and document IT processes, procedures, and facility standards.

· Support knowledge transfer and mentoring for Help Desk staff and junior technical team members.

· Promote consistent troubleshooting and escalation practices across the organization.

If you are dedicated, compassionate, dependable and energetic – WE WANT YOU!

Awesome Benefits that Ignite Team Members can expect: 

· COMPETITIVE WAGES

· GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION

· 401K PLAN WITH EMPLOYER MATCH

· PAID TIME OFF

· HOLIDAY PAY

· VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY

· SHORT-TERM AND LONG-TERM DISABILITY

· EMPLOYEE ASSISTANCE PROGRAM (EAP)

· HEALTH SAVINGS ACCOUNT (HSA)

· EMPLOYER PAID LIFE INSURANCE

· RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES

· HOSPITALITY AND TEAMWORK FOCUSED CULTURE

· 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS

· A COMMITMENT TO TECHNOLOGY

· FREE PLANET FITNESS MEMBERSHIP

· ON DEMAND PAY

· COMPANY SPONSORED DOORDASH DELIVERY SERVICE

· ADVANCEMENT OPPORTUNITIES

· SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS

· SUBSIDIZED CHILD CARE BENEFITS

Ignite Medical Resorts is an Equal Opportunity Employer.

Requirements

  Qualifications:

· 5–8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment.

· Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems.

· Ability to independently troubleshoot complex issues and make informed judgment calls.

· Experience coordinating vendors and managing technical projects.

· Strong interpersonal, communication, and customer-service skills.

· Healthcare or regulated-environment experience strongly preferred.

Additional Requirements:

· Ability and willingness to travel across multiple states as needed.

· Ability to lift and install IT hardware.

· Flexible schedule to assist with after-hours incidents or emergencies when required.

Preferred Certifications (Not Required)

· CompTIA A+ or Network+

· Relevant networking, security, or physical security system certifications.