Helpdesk Technician - Level 1

About Us: Structured Technology Solutions is a forward-thinking company dedicated to delivering exceptional IT support and solutions. We value innovation, teamwork, and a commitment to excellence.

Job Summary: We are looking for a proactive and customer-oriented Entry-Level Helpdesk Technician to join our IT support team. This role is perfect for individuals starting their career in IT, providing an excellent opportunity to gain hands-on experience and grow within the company.

Key Responsibilities:

• Serve as the initial point of contact for users seeking technical assistance via phone, or email.
• Identify, diagnose, and resolve basic hardware, software, and network issues.
• Log and manage support requests using a ticketing system.
• Escalate more complex issues to higher-level support staff as needed.
• Assist in the setup, configuration, and maintenance of computer systems and peripherals.
• Offer basic training and support to end-users on software and hardware functionalities.
• Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Qualifications:

• High school diploma or equivalent; an associate degree in IT or a related field is advantageous.
• Basic knowledge of computer systems, networks, and software applications.
• Strong problem-solving abilities and keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a team.
• A customer service-focused attitude.
• Previous experience in a helpdesk or technical support role is a plus but not required.

Benefits:

• Health insurance (Full-time only)
• Voluntary benefits (Accidental death, life insurance, etc)
• Open Vacation Policy