Helpdesk Technician

Purpose: Provides and coordinates the first line of technical assistance, repairs, and computer moves for all Jayco computers. 

Essential Functions

• Provides 1st level of support for helpdesk requests through phone and email
• Assist in the coordination to repair and support all hardware/software across Jayco’s locations
• Executes installation and configuration procedures
• Engages & collaborates with other IT team members to insure issue resolution
• Analyze, troubleshoot, & offer viable solutions to various hardware and software problems
• Coordinate and communicate with impacted constituencies
• Manage and maintain the helpdesk ticketing system and knowledge base running Microsoft System Center
• Participate in executing IT supported rollouts and upgrades of software and hardware
• Comply with all company policies and procedures
• Other duties as assigned

Required Experience/ Knowledge

• 1-2 years of providing system support experience
• Associates degree in technology related field which can be substituted by MCSA or other specialized training (A+, CompTIA)
• Windows 11+ and Office 365

Necessary Skills & Abilities

• Strong knowledge of operating systems
• Strong organizational skills to keep track of ongoing issues and notes
• Patience, understanding, and empathy with customers at all times
• Ability to troubleshoot common problems
• Ability to multitask
• Excellent verbal and written communication skills

Work Requirements

• This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 80% of the day and occasionally, working in a hot, humid manufacturing environment.
• Requires ability to occasionally travel between field locations. 
• A valid driver’s license is required.
• Regularly required to sit, stand, walk and stoop, kneel, crouch or crawl; use hands and fingers, handle or feel objects, tools, or controls; and reach with hands and arms. 
• Must be able to frequently lift and move up to 50 pounds.
• This position is a full-time position, which may require some flexibility in hours and days worked.
• Regular attendance is required. 

Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

 Jayco offers a generous benefits package, including: 

• Paid Vacation
• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits