Helpdesk Technician

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

We are seeking an experienced, highly motivated Helpdesk technician with outstanding troubleshooting and communication skills to provide hardware and software end user support. Individuals should have a strong attention to detail and a commitment to providing excellent customer service.

Responsibilities:

• Provide remote and on-site end-user technical support
• Upgrade, maintain and troubleshoot desktop hardware and software
• Productivity application support (Microsoft Office 365 Suite, Teams, OneDrive)
• Provision and troubleshoot mobile devices (iPhones and iPads)
• Maintain Printers, Scanners, and Multifunction devices
• Maintain and troubleshoot VPN and Remote Access connectivity
• Onboard and Offboard personnel as needed
• Create, update, and maintain support documentation, tickets, and procedures
• Support in the provision of new branch offices
• Occasional travel to remote offices

Recommended Skills:

• Microsoft Windows 10 and 11
• Active Directory, DNS, DHCP, TCP/IP
• Microsoft Intune Mobile Device Management (MDM)
• Microsoft 365, Azure AD
• Solid troubleshooting and problem-solving skills
• Must have a car and valid driver’s license

Required Qualifications:

• Minimum 3 years of experience in an IT support role
• IT certifications preferred (ex: CompTIA A+, Net+, Microsoft MCP)

Eagle Rock Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics