Desktop Support Analyst

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Office Location (if not fully remote):

Job Description

As our Desktop Support Analyst, you will partner with our team to deliver high-level technical assistance and operational support for our enterprise endpoints. You’ll tackle tier-2 escalations, manage security patching, and expand our knowledge base to keep the team productive through expert remote and desk-side support.

The Impact You'll Make:

• Provide expert deskside and remote technical assistance, resolving Tier 2 service desk escalations promptly and professionally.

• Maintain OS software and antivirus patching levels across all end-user computers to ensure security and compliance.

• Create and publish technical instructional documentation for the corporate IT knowledge base.

• Execute tasks for computer replacements, imaging, deployments, and data recovery.

• Assist in the delivery of various IT projects and participate in continuous process improvement initiatives.

We are looking for someone with the following:

• 2+ years of technical experience supporting desktop technologies (Windows 10 & 11) within an Active Directory environment.

• Proven experience using Azure AD and Intune for managing policies and security groups.

• Demonstrated experience working with Defender for Endpoint or similar enterprise antivirus solutions.

• Proficiency with VPN, DNS, DHCP, TCP/IP, and troubleshooting network printers.

• Strong hardware and software repair skills, including PC imaging and mobile device support (tablets/smartphones).

• Vocational/Technical degree or equivalent work experience (A+, Network+, or MCDST certifications are a plus).

Work Environment:

• Location: This is primarily an in-office position located at our Carrollton location (4201 Marsh Lane).

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at [email protected]. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.