Helpdesk Support Technician
Allegheny Millwork
- Location
- Onsite (Lawrence, PA)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Allegheny Millwork is seeking a Helpdesk Support Technician to provide first- and second-line technical support across its multi-site manufacturing operations. The role involves managing user accounts, device imaging, and infrastructure projects while supporting end-users with hardware, software, and connectivity issues.
Skills
Full job details
Location: Lawrence, PA (Primary) - supporting remote sites in various locations across the US. Periodic travel to provide onsite support.
About the Role
We're looking for a Helpdesk Support Technician to provide first- and second-line technical support across our organization. You'll be the go-to person for day-to-day end-user issues - hardware, software, accounts, and connectivity - while working closely with our IT staff on larger infrastructure projects. This is a great role for someone who wants hands-on exposure to modern Microsoft 365 cloud administration and enterprise network environments in a manufacturing/warehouse setting.
What You'll Do
- Provide first-line support for end users across all six divisions via ticketing system, phone, and in-person, resolving hardware, software, and connectivity issues
- Manage user accounts, licensing, and access in Microsoft 365 and Entra ID (password resets, MFA enrollment, group/license assignments)
- Support and troubleshoot Windows 11 desktops and laptops, including imaging, patching, and application deployment
- Assist with device enrollment, compliance policies, and app deployment through Microsoft Intune
- Perform basic network troubleshooting (Wi-Fi connectivity, switch port issues, VPN client access) and escalate complex issues
- Support printers, scanners, and peripheral hardware across office and warehouse environments
- Phone and tablet setups for employees with company devices
- Set up new hire workstations and process offboarding for departing employees
- Maintain accurate documentation of issues, resolutions, and IT assets in the ticketing/knowledge base system
- Assist with basic AV/conference room support (Teams Rooms, displays, microphones)
- Travel occasionally to Phoenix, McSherrystown, and Pittsburgh sites as needed for on-site support and project work
What You Bring
- 1–3 years of experience in a helpdesk, desktop support, or IT support role
- Working knowledge of Windows 11 and general PC hardware troubleshooting
- Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) from an end-user and basic admin perspective
- Exposure to Active Directory / Entra ID user and group management
- Comfortable troubleshooting basic network connectivity issues (Wi-Fi, wired, VPN)
- Strong communication skills - comfortable explaining technical issues to non-technical staff
- Ability to prioritize and manage a ticket queue across multiple sites
- Valid driver's license (occasional site travel required)
Nice to Have
- Experience with Microsoft Intune or another MDM platform
- Experience supporting a manufacturing, warehouse, or multi-site environment
- CompTIA A+, Network+, or Microsoft certifications
Why Join Us
You'll get hands-on exposure to a growing multi-site IT environment, work directly with an experienced IT administrator, and have room to grow into more advanced systems administration and network engineering responsibilities over time.