Helpdesk Analyst
Concord Servicing
- Location
- Onsite (Scottsdale, Arizona)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Concord is a leading loan servicer and credit administration hub managing $60 billion under administration. The Helpdesk Analyst supports internal IT infrastructure, troubleshooting workstations, networks, and applications to ensure operational continuity for the team.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement plan
- IRA retirement plan
- Life insurance
- Disability insurance
- Paid time off
- Maternity leave
- Paternity leave
Full job details
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Responsibilities
- Support and troubleshoot workstations, printers, network, and applications.
- Support/install/upgrade software and hardware products.
- Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.
- Suggest training ideas for users based upon interaction from resolving support requests.
- Able to react to change productively and handle other tasks or projects as assigned.
- Self-motivated with the ability to work effectively under limited supervision.
- Polite, responsive, and professional manner when handling user issues and support requests.
- PC hardware knowledge and troubleshooting skills.
- Software knowledge of Windows 10/11 and MS Office 365.
- Basic understanding of network protocols.
- Experience working with a ticketing system to log, track, and resolve support requests (e.g., ServiceNow, Zendesk, Jira Service Management, or similar).
- 0–2 years of experience in an IT-related field.
- Accurate and detail-oriented, with excellent organizational and time-management skills and the ability to manage multiple tasks simultaneously.
- Ability to perform the physical requirements of the role, with or without reasonable accommodation, including occasionally lifting/moving up to 45 pounds and bending, stooping, or reaching to access equipment on floors, shelving, or workstations.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources