Helpdesk Administrator
Native American Technology
- Location
- Hybrid (Suffolk, VA)
- Compensation
- $61k - $61k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
Native American Technology Corporation is seeking a Helpdesk Administrator to serve as a Subject Matter Expert for the JKO Help Desk. This role involves resolving courseware and account issues and acting as a liaison between staff and the technology department.
Skills
Help Desk Support
JKO JMO
Atlas Pro LMS
Secret Clearance
MS Office
JavaScript
Flash
Interpersonal Skills
Technical Documentation
Remedy
Advanced Distributed Learning
Customer Service
Full job details
Description
Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the Joint Knowledge Development and Distribution Capability's internet-based courseware presented via the Atlas Pro Learning Management System (LMS).
Hours of operation for this position is Monday-Friday 3Pm - 11PM EST
Duties and Responsibilities:
- Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications.
- Employee will be asked to assist customers with specific courseware issues, as well as account inquiries.
- Serve as liaison between staff and the technology department to resolve issues.
- Employee must also be capable of documenting actions to be reported to government and contract leadership. Employee will also perform any group related functions as required.
Requirements
Required Qualifications:
- Requires an active secret clearance
- Experience using MS Office products
- Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser.
- Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps.
- Must have a minimum of 2 years JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator
- Must have good verbal and written communications skills.
Desired Qualifications:
- Acceptable Majors: Any Technical field at the bachelor’s level is a plus.
- Experience in using the Atlas Pro LMS
- 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program
- Experience in training military & civilian personnel via computer based and web-based applications;
- Experience in working with Advanced Distributed Learning.