Help Desk I
Tyto Athene, LLC
- Location
- Onsite (Arlington, VA)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the Role
Tyto Athene is seeking a Help Desk I to provide Tier I ITSM services for a military customer. This role involves identifying and resolving technical issues for end users, documenting problems, and following established procedures.
Skills
ITSM
Technical Troubleshooting
Active Directory
Trouble Ticket Systems
End User Support
IT Support
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Match
- Paid Time Off
- Short Term Disability
- Long Term Disability
- Life Insurance
- Referral Bonuses
- Professional Development Reimbursement
- Parental Leave
Full job details
Description
Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I Information Technology Service Management (ITSM) services for a military customer.
Responsibilities:
- Provide support to end users on a variety of issues to include identifying, researching, and resolving technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track and monitor the problem to ensure a timely resolution and has knowledge of commonly used concepts, practices, and procedures, such as trouble ticket systems, troubleshooting, active directory, etc.
- Rely on instructions and pre-established guidelines (SOPs) to perform the functions of the job.
Qualifications
Required:
- Associates’ degree or equivalent
- Two (2) years of IT support experience
Clearance:
- Secret Clearance required
About Tyto Athene
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.