Help Desk Tier 2 Mac Windows
Sharp Solutions Inc
- Location
- Onsite (Mountain View, CA)
- Compensation
- $55k - $60k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the role
Sharp Solutions, Inc. is a federal government contractor providing IT service management and business process solutions. This role supports the team by delivering technical assistance and system maintenance for Windows and Mac environments.
Skills
Hardware support
Software support
Windows
MacOS
Printer configuration
Computer imaging
BIOS updates
File share management
Service request tracking
Problem-solving
iOS
Microsoft Office Suite
Documentation
Communication skills
Analytical skills
Benefits
- Benefits-eligible
Full job details
SSI is seeking a Help Desk Tier 2 Mac Windows professional. This is a full-time, benefits-eligible, onsite position based in the Mountain view, CA area.
Roles and Responsibilities:
- Provide hardware and software support for Windows and Mac desktops and laptops.
- Configure, test, and install printers, scanners, and network copier/printers.
- Use computer images to install and configure laptops and PCs.
- Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
- Support users with file share and permissions issues.
- Track, log, and report each service request.
- Travel to Reno, NV, and Portland, OR, once a month.
- Perform other duties as assigned.
Skills & Experience:
- 1-2 years of related experience.
- 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
- Excellent problem-solving skills.
- Knowledge of Windows operating systems.
- Strong experience supporting iOS and MacOS upto Tahoe
- Working knowledge of Microsoft Office Suite.
- Excellent documentation, collaboration, and communication skills, both written and verbal.
- Strong analytical skills and the ability to work as a creative self-starter.
- Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.