Help Desk Technician (Part-Time)
AMERICAN SYSTEMS
- Location
- Onsite (McLean, VA)
- Compensation
- $20 - $20/hr
- Employment
- Part-time
- Level
- Entry Level
Posted 1 week ago
About the Role
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs. This role provides basic help desk support to troubleshoot user problems and perform data corrections.
Skills
Technical Troubleshooting
Customer Service
Oral Communication
Written Communication
Problem Solving
Multitasking
Operating Systems
Networking
Call Tracking Software
Interpersonal Skills
Benefits
- Healthcare Benefits
- Paid Leave
- Retirement Plans
- Insurance Programs
- Education And Training Assistance
Perks
- Remote OK
Full job details
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position Saturday - Sunday from 12:00 PM - 6:00 PM EST with a total of 12 hours per week.
Responsibilities
- Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
- Provide professional customer service and timely resolution or escalation of issues.
- Perform user data corrections and respond to questions.
- Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
- Send more complicated user issues to appropriate hierarchy for troubleshooting.
- Learn fundamental operations of commonly used software, hardware and other equipment.
- Accurately log all service requests and document resolutions using call tracking software.
- Educate end users on appropriate system use and share technology best practices.
- Exercise patience and professionalism during stressful situations.
Qualifications
- Must have an active DOD Secret clearance or higher.
- 1+ years of help desk experience preferred.
- Must be able to work independently and responsibly without direct supervision.
- Outstanding oral and written communication skills and attention to detail.
- Technical troubleshooting skills in researching and documenting resolutions.
- Friendly presence and helpful attitude; good interpersonal skills.
- Ability to provide technical support over the phone; good phone skills.
- Accurately and consistently document all work; good writing skills.
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
- Ability to handle constantly changing flow of traffic; be able to multitask effectively.
- Working knowledge of standard operating systems, applications, and networking.