About the Role

Data System Services is a full-service IT company providing a range of solutions including software development, networking, technical support, data, and cybersecurity. The Help Desk Technician will be the primary point of contact for internal customers, resolving technical issues via phone and email.

Skills

Customer Service Remote Troubleshooting Technical Support Multitasking Communication Skills Organization Skills Diagnostic Techniques Software Loading

Full job details

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology.

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

This position is fully onsite in Sterling Heights, MI

SHIFT AVAILABLE:

· Monday through Friday 5pm-1am

STARTING RATE: $20.00/HOUR

SHIFT PREMIUMS OFFERED:

· 6 PM – 12 AM – Additional $1.00 per hour

· 12AM – 6AM – Additional $2.00 per hour

IT Support Technicians will:

· Have basic IT knowledge

· Have an interest in pursuing a career in the IT field

· Have the ability to multitask and prioritize a changing workload

· Have a flexible schedule with the ability to work overtime if needed

· Have strong organization and communication skills

· Be a reliable and dependable worker

Duties include, but are not limited to:

· Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email

· Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer

· Providing remote support, software loading, etc. for all hand-held and tablet technology tools

Job Type: Full-time