Help Desk Technician I

Company Description

USPh (U.S. Physical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare landscape.

By aligning with the USPh network, our partners benefit from operational support and a shared commitment to evidence-based care, all while maintaining their autonomy and local identity.  

We believe that the strength of our partnerships lies in the individuality of each partner. Our “OnePartner” model is designed to allow clinics to maintain their unique culture and identity, empowering them to foster meaningful relationships within their communities. By preserving their local roots, clinics can continue to build trust with patients and referral sources, while attracting top talent who value the chance to be part of a personalized, community-centered environment.

Job Description

We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.

Responsibilities: 

• Provide first-level technical support to end users, including password resets, toner, basic printer/scanner maintenance and installation, and basic hardware and software repair.
• Install and troubleshoot various applications and computer equipment.
• Respond to telephone calls and emails for technical support efficiently and effectively.
• Document, track, and monitor support requests to ensure a timely resolution.
• Accomplish goals utilizing pre-established guidelines, rely on instruction and established policies and procedures.
• Determine when to escalate a support issue to the Service Desk Team Lead based on its complexity and time.
• Ship and Receive equipment to and from employees and partnerships
• Image and deploy computers to the field and local Houston location.
• Process all new requests in ManageEngine ServiceDesk Plus MSP system, if needed assign requests to the proper department queue.
• Close a minimum of 16 work orders a day.
• Assist and complete IT Department projects as needed.

Qualifications

• Know commonly used concepts, practices, and procedures typical within the information systems industry
• Working knowledge of troubleshooting application installations and building computers
• The ideal applicant would have experience working with remote employees over the phone
• Troubleshoot basic networking, software and hardware issues
• Basic knowledge of Microsoft Windows 11 Professional
• MacBook and iPad troubleshooting a plus
• Microsoft Office 365 desktop and web applications
• ManageEngine Service Desk Plus experience a plus

Additional Information

Compensation: $40,000-$46,000 per year, depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!

Benefits:

• Excellent benefits package including 401k, health, dental, generous Paid Time Off, and more
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment