M
Help Desk Technician
Media Plan
- Location
- Onsite (Oklahoma)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 days ago
About the Role
Media Plan is seeking a Help Desk Technician to manage daily support tickets and ensure timely resolution for clients. The role involves troubleshooting technical issues, maintaining documentation, and communicating solutions to users across the organization.
Skills
Help Desk Support
Troubleshooting
Windows Desktop Operating Systems
Microsoft Office
Windows Server
Network Protocols
LAN/WAN
Routing
Switching
VPN
Hardware Troubleshooting
Ticketing Systems
Problem Solving
Communication Skills
Time Management
Security Practices
Benefits
- Health Care
- Medical
- Dental
- Vision
- 401k
- IRA
- PTO
- Disability
Perks
- Work From Home
Full job details
This position is responsible for managing the day to day support tickets generated by our clients. The successful candidate is a highly motivated team player who has excellent interpersonal communication skills, a commitment to delivering world-class levels of customer service and has a strong technical grasp of the following areas:
- Troubleshooting desktops and printers
- Day-to-day support activities including ticket creation and resolution
- Troubleshooting issues from inception to resolution, escalating tickets as needed, all while maintaining best practices throughout
- Excellent time management skills are absolutely crucial to success in this role.
- Must be able to manage multiple tickets at one time
- Assist in developing the documentation, knowledge base, and best practice guides
- Communicate highly technical information to both technical and non-technical users
- Must Haves - Demonstrated Problem- Solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients.
- Previous Help Desk experience is required.
- Experience with ticketing systems and multiple vendor solutions.
- Certification A+ is highly preferred.
Qualifications and Skills:
- High school diploma or GED
- Demonstrated knowledge of all Windows Desktop Operating systems, Microsoft Applications/Office , Windows Server, and security practices.
- Minimum 3-5 years’ experience as an IT help desk technician, or equivalent demonstrated skill levels.
- Hands-on troubleshooting experience with Windows 10 & 11, MS Office, etc.
- Knowledge of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring infrastructure.
- Strong PC and troubleshooting skills
- Strong knowledge of Physical Network Connectivity, hardware, PCs, Laptops, Network Cards, and RAM
- An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- Ability to work with peers in a team effort
- Demonstrated ability to manage multiple priorities and deadlines.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home