Information Technology - Help Desk Analyst 130-1014

JOB SUMMARY:

Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development.

KEY RESPONSIBILITIES:

• Maintain help desk.
• Perform network administration including the installation and configuration of new personal computers.
• Research new technologies and developmental tools and recommend their implementation.
• Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training. 
• Install and maintain electronic information processing equipment.
• Evaluate hardware and software alternatives available to users and recommend appropriate choices.
• Requires physically lifting and moving equipment short distances.
• Required to be on call as needed.
• May be contacted by phone, and/or email. May receive up to 3-4 calls a week.
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Knowledge of LAN/WAN networking systems and concepts.
• Proficient in Microsoft software.
• Knowledgeable with WAN connectivity.
• Excellent hardware and software troubleshooting skills.
• Successful completion of Health Care Sanctions background check.
• Excellent problem solving and organization skills.
• Ability to communicate technical information to users in concise understandable terms.
• Must be able to maintain and preserve information of a highly confidential nature.
• Ability to work as a team member in a high paced environment.
• Possess strong oral and written skills.

EDUCATION/EXPERIENCE:

• Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar.
• A+ Certification.
• Minimum 2 years related systems experience preferred.
• N+ Certification.