Help Desk Technician
WellSky
- Location
- Onsite (WHQ, Kansas)
- Employment
- Full-time
- Level
- Entry Level
About the role
WellSky is a leading healthcare technology company providing software and analytics to improve patient outcomes. The Help Desk Technician role offers triage technical support for internal end users, managing hardware, software, and network issues while handling user onboarding and offboarding processes.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Paid holidays
- Mental health support
Perks
- Educational assistance
Full job details
The Help Desk Technician is responsible for providing triage technical support to internal end users at WellSky. The scope of this job includes providing support to end users on a variety of issues, including hardware, software, desktop applications, and networks.
Key Responsibilities:
- Conduct troubleshooting and resolution of end user support issues.
- Support user provisioning as needed, including all required onboarding and offboarding steps.
- Provide assistance for repeatable and well-defined end user support activities.
- Perform other job duties as assigned.
Required Qualifications:
- Bachelor's degree in a related field or equivalent work experience
- 0-1 years related work experience
Preferred Qualifications:
- Experience with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.)
- Familiarity with Apple products (MacOS and iOS) and Windows operating systems.
- Healthcare industry experience
Job Expectations:
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.