Help Desk Technician

Job DetailsJob Location: Petaluma, CA 94952Salary Range: $21.00 - $24.00 HourlyJob Category: Information TechnologyHansel Auto Group is seeking an Full time entry-level IT Support Technician who is excited to learn, grow, and take pride in doing things the right way. This role is ideal for a detail-oriented individual who enjoys structured tasks, clean setups, and consistent processes.  Location: Petaluma, Ca (Hansel Honda- Onsite) Be able to travel to Petaluma, Santa Rosa, and Napa at our other locations. Department: Information Technology  Employment Type: Full-time | On-site with local travel  Key Responsibilities  - New hire onboarding and employee terminations, ensuring all steps are completed accurately and consistently.  - Setting up computers, monitors, phones, and peripherals for new hires and office moves.  - Running and organizing cabling so workspaces are professional, clean, and tidy.  - Providing Tier 1 / Tier 1.5 IT support for PCs, printers, phones, logins, and MFA issues.  - Documenting work clearly and consistently in the IT ticketing system.  What We’re Looking For  - Extremely detail-oriented with pride in clean, organized work.  - Excited to learn technology and grow an IT career.  - Strong English communication skills (written and verbal).  - Reliable, consistent, and comfortable following checklists and procedures.  - Able to work well with non-technical users.  Requirements  - Valid California driver’s license and reliable transportation.  - Ability to regularly lift up to 50 pounds and assist with moving IT equipment.  - Comfortable standing, bending, and working with cabling and hardware.  - Must pass a pre-employment drug test.  - Basic computer knowledge required; prior IT experience is a plus but not required.  Why Join Hansel Auto Group?  This role offers hands-on experience in a professional IT environment, exposure to real-world systems and processes, and a clear path for growth into more advanced IT roles. You’ll join a supportive team that values doing work correctly — not rushing through it.  If you take pride in detailed work and want to build a strong foundation in IT, we encourage you to apply.  Qualifications