Help Desk (Tier 1)

• Provide day-to-day technical support via phone, email, or in person
• Diagnose and resolve basic hardware, software, and connectivity issues
• Assist with password resets, account access, and general IT inquiries

• Set up and configure laptops, desktops, printers, and other equipment
• Support workstation setup for new hires and internal moves
• Perform basic maintenance and updates on devices

• Assist with preparing IT equipment and accounts for new employees
• Ensure a smooth and welcoming technical onboarding experience

• Accurately log support requests and resolutions in our ticketing system (Zoho or similar)
• Follow established processes while also identifying ways to improve them

• High school diploma or GED required (Associate's degree in IT or related field is a plus)
• 1-3 years of experience in IT support, help desk, or technical customer service
• Basic understanding of:
  • Windows operating systems
  • Microsoft 365
  • Networking fundamentals (TCP/IP, DNS, DHCP)

• CompTIA A+ certification (or currently working toward it)
• Familiarity with Active Directory (password resets, unlocking accounts)

• Humble & Coachable - You're open to feedback and eager to learn from others
• Hardworking & Reliable - You take ownership of your work and follow through
• Clear Communicator - You can explain technical issues in simple terms
• Problem-Solver - You enjoy figuring things out and don't give up easily
• Patient & Empathetic - You understand that technology can be frustrating for others
• Resourceful - You're comfortable researching and learning on your own

• Learn directly from experienced IT professionals
• Build foundational skills across systems, networking, and support
• Take on increasing responsibility as your skills grow
• Develop a long-term career path within IT

• A team that values work ethic, integrity, and growth
• A supportive environment with hands-on mentorship
• Real opportunities to build a lasting career in IT
• A company that invests in people who show up, work hard, and want to improve

We offer:

• Competitive base salary
• Health, Vision & Dental coverage for you and your family
• Company-paid life insurance + optional accident and critical illness coverage
• Generous PTO and paid holidays
• 401(k) with company match after 60 days

REIC Rentals does NOT accept solicitation from 3rd party recruiters

REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.