Help Desk Technician

LifeStream is an equal-opportunity employer.

Hourly rate is $22/hour.

Essential Duties and Responsibilities:

• Review incoming requests and ensure tickets are created, prioritized, and addressed in a timely manner
• Support end users with multiple issues including user access, network connectivity, and more
• Document issues and resolutions in an organized manner
• Work and communicate with 3rd party vendors to better assist end users
• Configure and install new PCs, printers, phones, and other devices
• Maintain hardware inventory to ensure all items are up to date
• Work with other IT personnel on larger IT projects as the need arises
• Monitor and enforce compliance policies for all devices
• Complete on-site visits on an as-needed basis
• Other duties as assigned

Qualifications and Requirements:

• Acceptable CORI and fingerprinting
• Valid Driver's License and vehicle
• Negative Drug screen

Education and/or Experience:

• College degree in IT, related certificate, or equivalent experience
• 1-2 years of related IT work or internship
• Proficient in Microsoft 365 services