Help Desk Technician
Rigil Corporation
- Location
- Onsite (Kings Bay, GA)
- Employment
- Full-time
- Level
- Mid Level
Posted 6 days ago
About the Role
Rigil is an award-winning, woman-owned small business specializing in technology and strategy consulting for government customers. The Help Desk Technician role provides real-time technical support, IT security assistance, and desk-side troubleshooting for end-users.
Skills
IT security
Business technologies
Technical support
Software customization
Data communication
IT equipment relocation
VPN support
Secure ID token support
Windows deployment services
Client imaging
Cybersecurity
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
Perks
- Flexible schedule
- Tuition assistance
Full job details
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- Dental insurance
- Flexible schedule
- Tuition assistance
Role: Help Desk Technician
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time
Clearance: Secret
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities: As a Help Desk Technician you will:
About Rigil
Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.
Location: St Marys, GA/ Kings Bay, GA
Job Type: Full Time
Clearance: Secret
The Help Desk Technician will provide support services in IT security and business technologies.
Responsibilities: As a Help Desk Technician you will:
- Provide immediate, real-time assistance in response to end-user questions and trouble reports.
- Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
- Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
- Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
- Other duties as assigned.
Qualifications:
- High school diploma or GED required
- 2+ years of related work experience
- Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
- Experience using Windows Deployment Services for client imaging
- Must possess and maintain a valid U.S. driver’s license
- Secret clearance required
Knowledge, Skills and Abilities:
- Ability to obtain a Top-Secret clearance.
- Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.