Help Desk Support Specialist (part-time)

Help Desk Support Specialist (Part-Time)

Position Type: Part-Time (20 - 25 hours/week)   Monday-Friday
Experience Required: Prior Help Desk or Technical Support Experience
Growth Opportunity: Potential for Full-Time Position

Position Summary

HealthCare Strategies is seeking a dependable, customer-focused Help Desk Support Specialist to join our team on a part-time basis. This role is ideal for someone with prior help desk or technical support experience who enjoys problem-solving and providing high-quality internal customer support.  The successful candidate will serve as the first point of contact for technical issues, assist with day-to-day IT support needs, and work proactively to resolve and document issues.  There is potential for this position to transition to full-time in the future based on performance and business needs.

Key Responsibilities

• Serve as the first point of contact for employees seeking technical assistance via phone and email
• Provide basic troubleshooting support for software applications, systems, and equipment
• Assist employees with login issues, system access, and general technology questions
• Document issues, resolutions, and escalation steps in the ticketing system
• Escalate unresolved or complex issues to appropriate IT staff in a timely manner
• Coordinate with and manage third-party vendors as needed
• Follow established procedures to ensure timely and accurate support
• Communicate technical information in clear, simple, and non-technical terms to users with varying levels of computer literacy.
• Identify recurring issues and proactively suggest process or documentation improvements

Qualifications

• Previous experience in a help desk, IT support, or technical support role
• Reliable, punctual, and dependable
• Ability to work independently
• Self starter who is proactive in identifying and resolving issues
• Strong organizational skills and attention to detail
• Currently enrolled IT student, recent graduate, intern, or individual seeking a career change (preferred, not required)
• Strong communication skills (written and verbal)
• Customer-service mindset with patience and professionalism
• Solid basic computer skills and comfort supporting common workplace technology
• Willingness to learn new systems, tools, and processes

What We Offer

• Flexible part-time schedule
• Supportive team environment
• Opportunity to expand technical skills and responsibilities
• Potential for growth and full-time employment

How to Apply

If you have help desk experience, enjoy helping others, and are looking for a flexible opportunity to grow your IT career, we encourage you to apply. We are looking for motivated individuals who take initiative and are eager to contribute to a reliable IT support function.